Indore
Full-Time
Fresher: Less than 1 year
Posted on Mar 27 2024

Not Accepting Applications

About the Job

Skills

Listening
Quality Assurance
IT Sales
Non tech
Surveillance
Monitoring

Company Overview


Alphawizz Technologies Pvt. Ltd. is a design studio partnering with global brands to create exceptional digital products. With a team of tech-lovers focused on innovation, we redefine digital excellence in the IT Services and IT Consulting industry.


Job Overview


Fresher with less than 1 year of experience needed for the role of Call Quality Analyst at Alphawizz Technologies Pvt. Ltd. in Indore, Madhya Pradesh, India. This is a Full-Time position with opportunities to enhance listening, quality assurance, IT sales, surveillance, and monitoring skills.


Qualifications and Skills


  • Listening skills to understand and analyze call interactions
  • Experience in quality assurance and monitoring preferred
  • Ability to work in a non-tech environment with a focus on IT sales
  • Strong surveillance skills to detect issues and propose solutions


Roles and Responsibilities


  • Monitor and evaluate customer calls to ensure quality standards are met
  • Provide feedback and coaching to Manager for performance improvement
  • Analyze call data to identify trends and recommend process enhancements
  • Collaborate with the team to maintain high-quality call services
  • Conduct regular audits to assess call quality metrics





About the company

Hi Connectons!! We're Alphawizz!! We believe in ideas that are exceptional and people who not-so-conventional. We are a design studio partnering with brands of multiple industries scattered all across the globe. Our work is to build class digital products like websites, web apps, ecommerce stores, mobile platforms and more that create noise in the web world and help a business stand out witho ...Show More

Industry

IT Services and IT Consul...

Company Size

51-200 Employees

Headquarter

Indore

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