Hi,

We are seeking a dynamic and detail-oriented Reservations Specialist for a 3-star property located in Coimbatore and Chennai. This is a full-time, mid-level position ideal for individuals with a maximum of 6 years of relevant work experience. The successful candidate will efficiently manage reservation systems, ensuring optimal guest satisfaction and operational efficiency.

Qualifications and Skills

• Must be proficient in Amadeus, a crucial tool for managing travel and hotel reservations (Mandatory skill).
• Experience with Reservation Management Software is essential to streamline booking processes (Mandatory skill).
• Competence in data entry to ensure accurate recording of bookings and reservations (Mandatory skill).
• Familiarity with Sabre or Galileo systems to support diverse reservation tasks and activities.
• Effective use of CRM software to maintain strong guest relationships and service excellence.
• Proficiency in Microsoft Office Suite to manage reports, communications, and data analysis efficiently.
• Comfortable using multi-line phone systems for handling multiple incoming calls simultaneously.
• Strong organizational skills to manage and prioritize tasks effectively in a fast-paced environment.

Roles and Responsibilities

• Process and manage reservation requests through various platforms ensuring accuracy and efficiency.
• Optimize occupancy levels by controlling room allocations, pricing strategies, and promotional activities.
• Provide outstanding customer service by addressing inquiries and resolving issues in a professional manner.
• Maintain records of guest profiles, reservation activities, and payment transactions diligently.
• Collaborate with the sales and front desk teams to ensure seamless communication and operations.
• Analyze reservation trends and feedback to identify opportunities for process improvement.
• Prepare detailed reports for management to assist in decision-making and strategic planning.
• Stay updated on industry trends and competitor practices to maintain competitive advantage.