Service Coordinator
Service Coordinator
21
Applications
Mumbai
Full-Time
Junior: 1 to 2 years
₹ 20K - ₹ 30K (Per Month)
Posted on Nov 27 2024
Not Accepting Applications
About the Job
Skills
Communication
SAP
CRM
Customer Service
Time Management
Problem Solving
Organization
Teamwork
Greetings from Alfaa UV Expert !!
We are currently looking for Service Coordinator ,brief job description is as follow.
- Handling the customer complaints on email & Phone Calls
- Solving the customer complaints by arranging the service technician pan India.
- Preparing service technicians scheduling.
- Offering AMC & Spare Parts quotations to Customers.
- Making the Invoices in SAP & CRM.
- Coordinating with customers on order readiness & dispatch.
- Coordinating with the factory team for material requirements.
- Follow up on outstanding payments.
- Maintaining Various MIS Reports.
Qualification & Experience
Should be graduate with good communication skills.
Should have atleast 1-2yrs of expereince in any service industry.
Should have knowledge about CRM & SAP software.
*Immediate joiners are preferable
About the company
We are hiring for Service Coordinator who has 3 to 5 years of experience in service department. Brief job description for your reference.
Respond promptly to OEM/Dealer inquiries regarding water purification spares.
Prepare and send accurate quotations in line with customer requirements.
Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage ...Show More
We are hiring for Service Coordinator who has 3 to 5 years of experience in service department. Brief job description for your reference.
Respond promptly to OEM/Dealer inquiries regarding water purification spares.
Prepare and send accurate quotations in line with customer requirements.
Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage customer orders to ensure timely and accurate order fulfillment.
Ensure timely dispatch of spares by closely following up with the Stores.
Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up with Courier services for timely delivery of spares to OEMs/ Dealers.
Work cross-functionally to address any delays or operational issues.
Accurate utilization of CRM and SAP for managing customer interactions, tracking inquiries, and updating records.
Qualifications & Skills:
Bachelor’s degree in any field.
3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.
Proficiency in CRM / SAP, Knowledge of MS Office.
MS Office (Excel, Word).
Strong communication skills, both verbal and written.
Excellent organizational and multitasking abilities. ...Show Less
Industry
Manufacturing
Company Size
201-500 Employees
Headquarter
Mumbai