Company Overview

Advertising Saga is a leading Amazon Digital Marketing Agency headquartered in Mumbai. With a dedicated team of experts, the company has achieved over 10+ crores in client sales. Our focus is on enhancing profitability and improving Acos for our clients on Amazon.

Job Overview

Join Advertising Saga as a Customer Support Intern in a part-time, remote position based in Mumbai. This role is ideal for a junior-level candidate with 0 to 3 years of work experience, looking to develop their skills in client relations and customer support within an innovative team.

Qualifications and Skills

• Proficiency in client relations to ensure a positive experience and sustained partnerships (Mandatory skill).
• Experience with LiveChat tools to efficiently manage real-time customer inquiries and support requests.
• Ability to utilize multichannel communication effectively to address and resolve client issues in a timely manner.
• Familiarity with CRM software for tracking and managing customer interactions and data.
• Strong active listening skills to understand customer needs and provide tailored solutions.
• Effective problem-solving abilities to identify issues and implement innovative solutions swiftly.
• Competency in meeting scheduling to organize and manage appointments with both clients and internal teams.
• Flexible and adaptable to work in a dynamic remote environment, collaborating with various teams and clients.

Roles and Responsibilities

• Engage with clients through various communication channels to provide exceptional support and address inquiries.
• Monitor and respond to client issues in LiveChat and other platforms, ensuring timely and effective resolution.
• Collaborate with internal teams to deliver comprehensive and cohesive client support across all areas.
• Maintain and update CRM systems with accurate and detailed client interaction records.
• Schedule and coordinate meetings with clients to discuss progress, updates, and any other related issues.
• Analyze client feedback to identify common issues and provide actionable insights to management.
• Develop and maintain a thorough understanding of company products and services to deliver informed guidance.
• Assist in creating support documents and resources to streamline and improve customer service processes.