JD for Amazon Account Manager - Client Success Representative

Overview 

As an Amazon Account Manager - Client Success Representative at DataFuel, your primary mission is to retain, train, and support clients in achieving their sales and advertising goals through strategic use of the DataFuel platform.

Key Responsibilities  

- Onboard new clients and provide comprehensive training on the DataFuel platform.  

- Serve as the main point of contact for assigned clients, building strong, long-term relationships.  

- Monitor client performance within Amazon Ads using DataFuel, identify opportunities, and recommend actionable strategies.  

- Review key performance indicators (KPIs) including ACOS, ROAS, sales growth, and campaign efficiency.  

- Conduct regular performance review calls to share insights, optimization strategies, and results.  

- Collaborate closely with the internal performance team to troubleshoot issues and support client objectives.  

- Ensure measurable client results that drive renewals, upgrades, and long-term retention.

Ideal Candidate  

- 1–3 years of experience in Amazon Ads, Account Management, or Client Servicing (agency or SaaS experience preferred).  

- Strong working knowledge of the Amazon Advertising Console (Sponsored Products, Sponsored Brands, and Sponsored Display).  

- Excellent communication, presentation, and client relationship skills.  

- Analytical mindset with proficiency in data handling through Excel or Google Sheets.  

- Ability to simplify and communicate complex insights effectively.  

- Self-motivated and proactive, with a strong focus on client success and growth.

You’ll Excel in This Role If You  

- Are passionate about helping clients achieve measurable growth.  

- Take full ownership of client satisfaction and business outcomes.  

- Enjoy teaching clients and simplifying strategic tools and concepts.  

- Balance empathy with accountability, earning client trust through consistent results.