Urgent Hiring for Technical Support Executive
Urgent Hiring for Technical Support Executive117
Applications
117
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 20K (Per Month)
Posted on Aug 03 2023
About the Job
Skills
backoffice
backend
technical support
technical advisor
support executive
backend support
JOB DESCRIPTION
- Sound knowledge on GPS-based VTS (Vehicle Tracking System).
- Good Communication with customers by telephone, and email.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
- Handling customer complaints or any major incidents, such as login issues or technical Issues.
- Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
- Keeping accurate records of discussions or correspondence with customers/ Sales persons.
- Learning about your organisation's products or services and keeping up to date with changes.
- Preparing Engineer Performance reports on a Monthly basis.
- Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.
· Strategically support client by giving correct Tracking solution.
· Played an active role in tapping new high-revenue-generating customers.
· Solving online & practical queries & working as Lead Technical Support Engineer in a reputed technical team.
· Establish and maintain product service and support setup.
· Support local sales teams in technical queries for customers and corporate.
About the company
Established in the year 2011, Aditi Tracking Support Pvt. Ltd has been empowering businesses with solutions in asset tracking and advanced telematics. We help our clients monitor and manage their resources.
Established in the year 2011, Aditi Tracking Support Pvt. Ltd has been empowering businesses with solutions in asset tracking and advanced telematics. We help our clients monitor and manage their resources.
Industry
GPS
Company Size
51-200 Employees
Headquarter
Mumbai
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