Job Description for Reception cum Therapist

Responsibilities:

Reception Duties:

·        Greet patients and visitors warmly and ensure a friendly and welcoming atmosphere in the clinic.

·        Manage appointments, schedules, and maintain an organised waiting area.

·        Answer phone calls, emails, and address patient inquiries regarding appointments, services, and general clinic information.

·        Check-in patients, verify their personal information and update their medical records as needed.

·        Coordinate with other staff members to ensure a smooth patient flow and efficient clinic operations.

·        Handle billing, and payment processing as required.

·        Maintain patient files

·        Assist with the completion of paperwork, consent forms, and other administrative tasks as necessary.

·        Manage inventory and stock supplies for the clinic, including medical and office supplies.

Therapy & Other Support work:

·        Assist the dermatologist (doctor) during therapeutic procedures, such as laser treatments, chemical peels, and minor surgical procedures, following proper protocols and safety measures.

·        Prepare treatment rooms and ensure they are clean and properly equipped for each procedure.

·        Educate patients about pre and post-treatment care instructions, as directed by the dermatologist.

·        Follow strict hygiene and infection control protocols to maintain a clean and safe clinic environment.

·        Ensure proper sterilisation of equipment and instruments used during procedures.

Qualifications and Requirements:

·        12th (HSC) or Diploma Holder.

·        Additional certification or training in medical office administration, customer service, or a related field will be an added advantage.

·        Prior experience in a medical or dermatology clinic is a must.

·        Basic understanding of dermatological procedures and therapeutic processes.

·        Strong interpersonal and communication skills with a friendly and professional attitude.

·        Ability to prioritise tasks, and work efficiently in a fast-paced environment.

·        Proficiency in using computer systems.

·        Knowledge of medical terminology and familiarity with insurance processes is desirable.

·        Compassion, empathy, and a patient-centred approach to care.