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Customer support social Media Associate

Junior: 1 to 3 years
2 - 3 (Per Year)
Posted on Feb 17 2023

About the Job


Customer Support
Digital marketing,
Social Media

Job Description:

We at ACE Online are looking for a candidate with extensive knowledge and experience with social media customer service, (2) exceptional soft skills for resolving complex contacts and de-escalating critical issues, and (3) superb critical thinking skills to recognize risk to brand/customer appropriately.

You will work with stakeholders and business teams to track, identify and report on trending issues for customers. You are also responsible for identifying and signaling outdated or broken videos or content that affect the ability of students learning, allowing Ops and PM to take action. If you enjoy problem-solving, love social media, want to help improve Social media platform and can do this always with a friendly tone, this is the job for you.


Basic Qualifications:

-       Work on customer escalations and recognize risk to Brand/Customer appropriately

-       Examine and escalate systemic

-       Support stakeholders by identifying and signalling outdated or irrelevant content posted on the channels.

-       Excellent verbal and non-verbal communication skills

-       Able to work during site hours and extra time upon request

-       Detail oriented -Knowledge of English language (written and verbal)

-       Motivation to go above and beyond daily work including working directly with Program Managers and Product Managers on outreach projects and report outs.



-       Knowledge & Skills Required for Social Media Customer Service

-       Working knowledge of common social media platforms (Facebook, Twitter, Instagram, YouTube etc).

-       Experience supporting Social Media Customer Service

-       1+ year of relevant customer service experience


About the company

ACE Online is the digital education initiative by ACE Engineering Academy, which is India’s leading test preparation platform for competitive examinations. At ACE Online, we are on a mission to help every student achieve their desired learning outcome through recognition, empathy, perseverance and trust. Thousands of our students have secured Top 10, Top 100 & Top 1000 Ranks in some of In ...Show More

Company Size

201-500 Employees



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