Customer Relations Manager

Responsibilities:

• Sending Welcome emails to customers.
• Attending to the customers post bookings, Issuing Allotment Letters and Agreement
• Preparing documents required for bank loan Process of customer’s.
• Complete coordination between bank associates and customers for home loan services
• Sending Demand letters & issuing receipts for paid amount to the customers.
• Taking care of Payment plan / Transfer letter /Demand letter/ Cancellation Letters.
• Ensure timely collection of revenue from customers / Monthly EMIs
• Communicate promptly site update or any other information to customers related to the project.
• Analyze data according to customers balance dues and prepare reports for sending reminders / final reminders & cancellation letters
• Project updates to customers on regular intervals
• Uploading customer details in FOCUS -ERP as well as maintaining MIS in Excel format
• Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers)
• Set-up and maintain files, records and data bases such as Customer information, cell phone and e-mail id lists
• Coordinating with Sales as well as Accounts department.
• Flat swapping and cancelation process.
• Regular interaction with the customers and resolve their problems for various issues related to flat.
• Provide a strong customer service experience on the phone and in person
• Handling difficult and aggressive customers in a professional manner.
• Explain products, services, pricing, and answer queries and overcome objections from customers
• Record names, addresses, purchases and reactions of prospects contacted into the CRM system
• Reporting to Team Leader and Handling Emails and total correspondence.

Job Specification:

• Graduate with atleast 2 years exp. in Real-estate, Insurance, Banking, Hospitality Industry experience
• Excellent Oral & Written Communication skills in English / Hindi / Telugu
• Well versed with Computers in MS Office