Senior Customer Service Representative

30

Applications

Bangalore
Full-Time
Mid-Level: 4 to 6 years
3L - 5L (Per Year)
Posted on Jan 29 2024

About the Job

Skills

Retail Sales
Customer Service
Customer Satisfaction
customer service
Communication
Sales Operations
Direct Sales
Sales Processes

SALES EXECUTIVE

 

Join Our Team at Zimson: Seeking a Senior Customer Service Representative!

 

Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 97 stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience.

 

We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Sales Executive.

 

Position: Senior Customer Service Representative

Location: Bangalore

 

Job Description

·        Displaying enthusiasm & providing superior customer service

·        Understanding customer needs and queries about products, prices and services

·        Advising customers on product ranges best suited to their needs

·        Achieving the sales target and focus on increasing sales by using advanced sales techniques

·        Focusing on up selling/cross selling

·        Maintaining customer relationships in order to build long term brand loyalty

·        Handling new launches, promotion of products and visual merchandising

·        Ensuring stock replenishment at all times

·        Maintaining general cleanliness, hygiene standards and visual displays

·        Implementing CRM at the store level and providing relevant feedback

·        Coordinating with customer care centre for after sales service

·        Generating daily sales report

·        Following all company procedures in ordering, cash handling and other common practices

 

Profile

·        Graduate or a Diploma in business administration, sales or related courses

·        Selling experience of at least 2 years preferably in high end segment in retail or hospitality

·        Excellent communication (including spoken and written English)

·        Strong selling skills & customer oriented

·        Confident, friendly & engaging personality

·        Well-mannered and polite

·        Immaculately groomed & physically fit

·        Good numerical ability and IT skills

 

What We Offer:

·        Competitive salary and incentive structure.

·        Opportunities for career advancement within a growing organization.

·        A supportive and collaborative work environment.

·        Access to a diverse and exclusive range of luxury timepieces.

 

How to Apply:

 

If you possess the skills and experience to excel in this role, we invite you to submit your resume to hrblr@zimson.com or WhatsApp us at 7022744755.

 

At Zimson, we believe in providing opportunities to all. We embrace diversity and strive to build an inclusive workplace for every employee.

 

About the company

Zimson - A legacy of watch retailers since 1948 Housing over 50 international and national brands Over 40 watch stores spread across South India in the cities of Chennai , Coimbatore and Bangalore A trusted brand name for wrist watches .

Company Size

201-500 Employees

Headquarter

Bangalore

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