Designation: Last mile cluster Operations Manager

Core Areas: Warehouse / Store operations, Process Design , Team Management, Training & Development

Qualification: Graduate / Post Graduate; 4-6 years of relevant experience in supply chain management roles

Our Story Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We’re scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :)

We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and IIT.

Your Role - Seamless launch and lead Store Operations: Launch of new stores across the city as per expansion plan. Lead all cloud store operations across the city with your team. Provide support to city and central team during the rollout/implementation of newer systems/processes and gather feedback

• Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
• Be Structured and agile: Development and implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.
• Lead Innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
• Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work
• Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers

What We’re Looking For - People with endless curiosity and hunger to learn - Owners who will think of Zepto as their own venture - Operators obsessed with customer experience