Key Responsibilities:

• Lead the migration of legacy Portal to the new Employee Center Pro.
• Design and implement custom pages and widgets tailored to requirements.
• Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
• Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
• Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence.
• Develop custom email templates, response formats, and ACL configurations to enforce data visibility and access controls.
• Create and manage custom flows using Flow Designer for HR catalogs and Employee Relations workflows.

Required Skills & Experience:

• 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
• Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
• Proven expertise in portal development, widget customization, and taxonomy design.
• Deep understanding of ACLs, email templates, and case management in HR context.
• Experience in data migration, content structuring, and knowledge management.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – HRSD
• Experience with Predictive Intelligence, Virtual Agent, and Performance Analytics is a plus.
• Strong communication and stakeholder management skills.

Soft Skills:

• Strategic thinker with a solution-oriented mindset.
• Excellent collaboration and leadership abilities.
• Strong documentation and presentation skills.