Microsoft Teams Admin Center 

- Cisco CUCM (Call Manager) 

- Cisco Expressway 

- Cisco Room Series & Legacy Endpoints 

- Microsoft Teams Rooms (MTRoA & MTRoW – Logitech & Cisco) 

- Zoom Admin Portal & Zoom Rooms 

- Webex Control Hub 

- Pexip Infinity Management Server & CVI Integration 

- Panopto Portal 

- AudioCodes SBC 

- EGW (Emergency Gateways) 

- VMware vSphere / ESXi 

- Windows Server & Desktop OS 

- Basic SQL (for database management)

- 10 to 15 years experience in unified communications, including 5+ years with Microsoft Teams Voice and AV solutions.

- Deep hands-on expertise with Microsoft Teams, Enterprise Voice, Direct Routing, SIP trunking, SBCs, and legacy PBX migrations.

- Strong proficiency in Office 365, PowerShell scripting, Active Directory, and related Microsoft collaboration suites.

- Proven ability to troubleshoot and resolve complex audio/video, conferencing, and voice integration issues.

- Solid understanding of network protocols, QOS, bandwidth planning, and security within AV/Voice infrastructure.

- Familiarity with integration to PSTN, video rooms (meeting room devices, collaboration bars), and compliance requirements.

- Strong stakeholder management, project leadership, and communication skills.

### Preferred Certifications

- **Microsoft 365 Certified: Teams Voice Engineer Expert**

- **Microsoft 365 Certified: Teams Administrator Associate**

- Other relevant Unified Communications/Telephony certifications are a plus.

### Typical Employers & Work Environment

- Large enterprises, managed service providers, IT consultancies, and global delivery centers.

- Roles may involve rotating shifts to support global clients and 24/7 environments.

- Opportunities for remote work or hybrid engagement.

Same Posting Description for Internal and External Candidates