Experience: 4 to 11 Years

Location: Pan India

Shift: Rotational

Job Description for SCCM, Intune & Workplace Support

RESPONSIBILITIES

Responsibilities for this role include, but are not limited to:

·        Create, deploy, monitor, and troubleshoot software installs\deployments\updates.

·        Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.

·        Provide primary level 3 support to Deskside Support Teams.

·        Troubleshoot VMware VDI machine deployments for Windows devices.

·        Troubleshoot image deployments for Windows devices.

·        Troubleshoot Autopilot image deployments for Windows Laptop devices.

·        Performance analysis of Windows devices, both physical and virtual.

·        Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.

·        Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.

·        Ensure documentation for processes and procedures are created and maintained.

·        Advocate for the end user and proactively manage risk, impact and user experience.

·        Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.

·        Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.

·        Escalate issues to the wider support teams, vendors and team leaders as necessary.

·        Identify persistent problems and work with wider teams to resolve them.

·        Provide training and guidance on best practices to our user community.

·        Look for service improvement and ticket reduction opportunities.

·        Ensure controls and policies are always adhered to.

QUALIFICATIONS & EXPERIENCE

·        Previous experience working in an IT support role

·        Experience of Microsoft Endpoint Configuration Manager (SCCM) Software\Image\Patch deployment and troubleshooting.

·        Experience of Microsoft Intune and Autopilot.

·        Excellent knowledge of MS Windows10 and 11, O365.

·        Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.

·        PowerShell scripting experience.

·        VMware vSphere and Horizon experience.

·        Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support.

·        Solid communications skills for documentation and knowledge transfer upon problem resolution.

·        Ability to work independently without intensive oversight.

·        Experience in working with global teams.

·        Strong interpersonal skills.

·        Positive, team centric attitude.

·        Organized.

·        Committed to continual improvement.