Monitoring and Observability Operations Engineer Job Description

Responsibilities

•        Support and resolve Incidents and requests for monitoring and observability.

•        Troubleshoot and resolve incidents related to system performance and availability.

•        Collaborate with the Engineering team to escalate and address complex issues.

•        Assist in keeping Infrastructure and Application Performance Monitoring agents up to date

•        Assist in analyzing and addressing vulnerabilities

•        Collaborate with internal groups to meet their monitoring and observability requirements

•        Configure monitoring for server and application inventory.

•        Adhere to corporate change management policies.

•        Perform routine maintenance tasks.

•        Identify and assist in automating routine tasks.

•        Participate in team meetings.

•        Contribute to the creation and adherence to standards.

•        Perform any other duties as assigned.

Requirements:

·        Bachelor’s degree in computer science, Information Technology, or related field.

·        knowledge of monitoring and observability solutions with relevant experience in the Monitoring space (New Relic, SolarWinds, and Zabbix).

·        Strong experience with Windows and Unix-based systems and command-line interfaces

·        Understanding of network protocols, databases, and cloud technologies.

·        Programming/Scripting Experience-Shell, Powershell, .NET, Java, Python, etc.

·        Familiarity with Git or other version control systems

·        Understanding of ITSM

·        Excellent troubleshooting and problem-solving skills.

·        Ability to work effectively in a team environment and collaborate with cross-functional teams.

·        Strong written and verbal communication skills.

·        Relevant certifications (e.g., New Relic Certified Performance Pro, SolarWinds Certified Professional) are a plus.