• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

 These are some of the medical tools the client had mentioned [they don’t need to know all of them]:

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)