Mr. Karan Gulati started Zenith Consultant in 2015 with the aim of providing employment opportunities to the ones who need them. He has experience of more than 10 years in consulting and recruitments. His vision is to provide every aspirant not just with a job but a platform to build an exceptional career. He has seen both highs and lows of the industry and understands the market well. Since 2015, his client list has expanded tremendously both in terms of quality and quantity. We are a proud partner of big giants like IGT, Cvent, Intelenet, Amazon among others. Zenith has a team of 20 recruiters working day in and day out to create the best match for both job seekers and employers.

HIRING FOR UNDER GRADUATE AND GRADUATE &nbsp;FRESHER OR EXPERIENCE BOTH CAN APPLY&nbsp;SALARY (14K TO 30K) PLUS INCENTIVES&nbsp;LOCATION: CHANDIGARH AND MOHALI&nbsp;NEED EXCELLENT COMMUNICATIONS SKILLS&nbsp;BOTH SIDES CABS&nbsp;CUSTOMER SERVICE VOICE, CHAT OR NON VOICE PROCESS&nbsp;FOR MORE DETAILS&nbsp;CALL &nbsp;JYOTI&nbsp;+91 8328513765&nbsp;INDER +91 7696561562

Qualifications and Skills <ul><li>Problem-solving abilities</li><li>Empathy and patience</li><li>Ability to handle difficult customers.</li><li>Time management skills</li><li>Attention to detail</li><li>Conflict resolution skills</li><li>Knowledge of product/service offerings</li><li>5days working &amp; 2 offs</li><li>Cab facility</li></ul> Roles and Responsibilities <ul><li>1. Provide exceptional customer service via phone, email, and chat channels.</li><li>2. Assist customers with product inquiries, service issues, and general support.</li><li>3. Resolve customer complaints and escalate issues when necessary.</li><li>4. Maintain a positive, empathetic, and professional attitude towards customers.</li><li>5. Keep accurate records of customer interactions and transactions.</li><li>6. Collaborate with team members to improve customer experience and service efficiency.</li></ul>

Qualifications and Skills <ul><li>Only females Can apply</li><li>12th pass, graduates, or undergraduates With 6 Months Experience can apply.</li><li>Experience in resolving customer issues</li><li>Excellent communication skills</li><li>Should be comfortable with Night shifts and rotational</li><li>cabs provided </li><li>5 days working with 2 rotational offs</li></ul> Roles and Responsibilities <ul><li>Handle customer inquiries via phone, email, or chat</li><li>Resolve customer complaints and issues in a timely and efficient manner</li><li>Provide information about products and services</li><li>Maintain a positive, empathetic, and professional attitude towards customers</li></ul>NOTE: Interested candidates can contact on Hansika: 7888705711

Qualifications and Skills <ul><li>Excellent communication skills</li><li>Fluency in English</li><li>Recent graduate or 2019 pass outs(No pursuing)</li><li>Proficient in typing</li><li>Strong problem-solving abilities</li><li>Active listening skills</li><li>5.Days working with 2 Rotational Offs</li><li>29K In hand Salary(Includes Night shift)</li><li>Cab Facility provided(Free)</li></ul> Roles and Responsibilities <ul><li>Analyze customer data to identify trends and insights</li><li>Assist in developing customer profiles and segmentation strategies</li><li>Work closely with the marketing team to enhance customer experience</li><li>Generate reports and present findings to management</li><li>Address customer queries and issues in a timely manner</li></ul>

Responsibilities:<ol><li>Serve as the first point of contact for customers via phone, email, chat, or in-person interactions.</li><li>Listen attentively to customer inquiries and concerns and provide accurate information and assistance.</li><li>Resolve customer issues promptly and efficiently, aiming for first-contact resolution whenever possible.</li><li>Process customer orders, returns, and exchanges accurately and in accordance with company policies.</li><li>Identify and escalate complex issues to appropriate departments or higher-level support as needed.</li><li>Maintain a high level of professionalism and empathy when interacting with customers, ensuring a positive and memorable experience.</li><li>Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and improve overall customer satisfaction.</li><li>Stay informed about company products, services, policies, and promotions to provide accurate information to customers.</li><li>Continuously seek opportunities to improve processes and procedures to enhance the customer experience.</li></ol>Qualifications:<ol><li>Graduate candidates can apply also undergraduate with 6 months experience can apply.</li><li>Prior customer service experience in a similar role preferred.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong interpersonal skills and ability to build rapport with customers.</li><li>Problem-solving skills and ability to think critically under pressure.</li><li>Proficiency in using CRM software and other relevant computer applications.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li><li>Ability to remain calm and composed in challenging situations.</li><li>Commitment to providing exceptional service and exceeding customer expectations.</li></ol>

Zenith Consultants