Mumbai
Full-Time
Fresher: Less than 1 year
12K - 15K (Per Month)
Posted on Feb 04 2023

About the Job

Skills

Communication
Customer Relationship Management (CRM)
Client Relations

Requirements:


1. Bachelor’s Degree or Post Graduate Degree in any discipline.

2. Experience in handling customer calls

3. Experience working on CRMs


Responsibilities:


1. Responsible to convert the inbound leads and outbound leads (Medical, Non-Medical or NGO Leads).

2. Responsible to achieve daily, weekly & monthly set targets.

3. Ability to make 40 - 50 calls or more in a day.

4. Respond, manage & resolve end-to-end customer queries of inbound and outbound.

5. Communicate and increase the participation of the customer to fundraise on the platform.

6. Communicate with customers through a series of actions (either via phone calls, email, or chats).

7. Develop long-lasting relationships with the customers that exceed the company and customer experience.

8. Follow SOPs and adopt new processes.

9. Collaborating with multiple teams, understanding the process, and seamlessly integrating sales & customer service

About the company

We Yatriv Consultants, a startup firm, aims to accelerate an end to end Human Resource Services across the globe. We leverage the benefits of providing best services to our clients. We are committed to closing the hiring within the deadline. Yatriv Consultants are always driven hard to bring the best possible services to our clients. The diverse team of professionals so far has mentioned an ex ...Show More

Industry

HR Business Consultants

Company Size

11-50 Employees

Headquarter

Karnataka

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