Requirements:

1. Bachelor’s Degree or Post Graduate Degree in any discipline.

2. Experience in handling customer calls

3. Experience working on CRMs

Responsibilities:

1. Responsible to convert the inbound leads and outbound leads (Medical, Non-Medical or NGO Leads).

2. Responsible to achieve daily, weekly & monthly set targets.

3. Ability to make 40 - 50 calls or more in a day.

4. Respond, manage & resolve end-to-end customer queries of inbound and outbound.

5. Communicate and increase the participation of the customer to fundraise on the platform.

6. Communicate with customers through a series of actions (either via phone calls, email, or chats).

7. Develop long-lasting relationships with the customers that exceed the company and customer experience.

8. Follow SOPs and adopt new processes.

9. Collaborating with multiple teams, understanding the process, and seamlessly integrating sales & customer service