Position Summary:

A Food and Beverage Associate plays a crucial role in ensuring an exceptional dining experience for guests. They are responsible for providing excellent customer service, assisting with food and beverage operations, maintaining cleanliness, and ensuring the smooth running of service. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities:

Customer Service:

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with menu selections, taking orders, and making recommendations when necessary.
• Address and resolve guest concerns promptly to ensure satisfaction.

Service Delivery:

• Serve food and beverages promptly and accurately.
• Set up and clear tables efficiently, ensuring adherence to cleanliness and presentation standards.
• Assist in buffet setup, plating, and refilling food stations when required.

Operations Support:

• Collaborate with kitchen and bar staff to ensure smooth workflow.
• Monitor inventory levels and communicate restocking needs to supervisors.
• Operate point-of-sale systems for order processing and billing.

Health and Safety Compliance:

• Adhere to food safety, sanitation, and hygiene standards.
• Handle food and beverages in accordance with company policies and regulatory guidelines.
• Report maintenance or safety issues to management.

Team Collaboration:

• Support fellow team members during busy service periods.
• Participate in training programs and staff meetings to enhance skills and performance.
• Maintain a positive and professional work environment.

Qualifications:

• High school diploma or equivalent; hospitality-related certification is a plus.
• Prior experience in food and beverage or hospitality industry preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic math skills for handling transactions.
• Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

• Ability to stand, walk, and carry items for extended periods.
• Capability to lift and carry up to 25 lbs.
• Comfortable working in a dynamic and sometimes noisy environment.

Key Competencies:

• Attention to detail
• Teamwork and collaboration
• Problem-solving abilities
• Time management and multitasking
• Positive attitude and adaptability