Job Description: Knowledge Management Associate

Location: Chennai, India

Overview: We are seeking a proactive and detail-oriented individual to join our Knowledge Management team as a Knowledge Management Associate. The primary responsibility of this role is to gather, organize, and maintain historical data from assignments and case studies to create a comprehensive knowledge base repository for our organization. The incumbent will also be responsible for formatting, rewriting, and updating content in the repository. Additionally, the role involves collaborating closely with delivery and sales teams to understand day-to-day deliveries, document provided solutions, and ensure that the repository remains up to date. This is an excellent opportunity for a candidate with excellent communication skills, a detail-oriented approach, and a collaborative mindset.

Responsibilities:

• Gather historical data from assignments, projects, and case studies to populate the knowledge base repository.
• Ensure that all content within the knowledge base is formatted correctly and rewritten for clarity, consistency, and conciseness.
• Regularly update and maintain the knowledge base repository to ensure that it remains current and relevant.
• Work closely with delivery and sales teams to understand day-to-day project deliveries, document provided solutions, and capture the value delivered to clients.
• Document solutions provided to clients, including methodologies, best practices, and outcomes, and incorporate them into the knowledge base repository.
• Implement strategies to ensure that the knowledge base repository is easily accessible to relevant stakeholders across the organization.

Qualifications:

• Degree in Information Science, Knowledge Management, or Business Administration.
• Strong communication skills (verbal and written) and Excellent attention to detail and organizational abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Outspoken and collaborative attitude.
• Exposure to technical and marketing domains.
• Fresher or up to 1-2 years of experience.