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Back Office Executive

Bangalore Rural
Full-Time
Junior: 1 to 3 years
15K - 20K (Per Month)
Posted on Jul 21 2023

About the Job

Skills

Customer Service
Communication
telecalling
Data Entry
verbal skills
Smart Working

Job Description:

We are seeking a dedicated and efficient Female Backoffice Executive from Bangalore to join our team. As a Backoffice Executive responsible for Customer Address Confirmation, you will play a crucial role in ensuring smooth order processing and customer satisfaction. Your primary responsibilities will involve calling customers and verifying their addresses before shipping out the products. Your excellent communication skills and attention to detail will be vital to succeed in this role.


Responsibilities:


  • Contact customers via phone to verify shipping addresses and ensure accuracy in the information provided.
  • Maintain a professional and courteous tone while conversing with customers to create a positive experience.
  • Update and manage customer information in the database accurately.
  • Coordinate with the logistics team to ensure timely delivery of products.
  • Resolve customer queries related to order shipment, address changes, or any other related concerns.
  • Collaborate with the logistics team to address any shipment-related issues promptly.


Requirements:


  • Previous experience in a backoffice or customer service role is preferred but not mandatory.
  • Excellent verbal communication skills with a friendly and helpful attitude.
  • Proficient in using basic computer applications and data entry tasks.
  • Strong attention to detail to ensure accurate data recording.
  • Ability to multitask and handle a high volume of calls effectively.
  • Comfortable working in a team-oriented environment.
  • Fluency in local languages and a good command of English.


About the company

Woke Nutrition Private Limited is a nutraceutical company that specializes in providing high-quality vitamin supplements to support the overall health and well-being of its customers.

Industry

NUTRACEUTICALS

Company Size

501-1000 Employees

Headquarter

BANGALORE

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