We would require one Front Desk Executive at Hyderabad. Below are the details &amp; let me know if you require any further details. Job Title: Front Desk ExecutiveLocation: Hyderabad (Orbit Towers)Experience: 3–4 Years (preferably in the IT Industry)CTC: ₹4 – ₹4.2 LPANote:</s

Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects. 

We provide technical solutions to complex business problems of our customers. Our people are the core of everything we do and we make sure they feel professionally fulfilled. Today Wissen has over 4000 IT professionals delivering world-class IT Services and Solutions to clients worldwide. Wissen’s services include Technology Consulting, Software Development, Application Services, Systems Integration, Re-engineering, and Independent Testing Services. 

Wissen utilizes its multi-location facilities and industry standards to provide best-in-class solutions for clients.  Wissen leverages its multi-site facilities in USA and India, offering customers a combination of onsite, offsite, and offshore service models. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack, or implementing a Digital strategy.

Wissen’s technical competencies, proactive management approach, proven methodologies, and committed support make it a valued partner for Technology Consulting and Software Development solutions.

Position: Service Desk EngineerExcellent communication skill is mandatoryShift: Rotational (including Night Shifts) No cab facilityNotice Period Should not be more than 10 daysExperience: 3- 5 YearsSalary: 5% to 15% hike on CTC (Depending upon interview)Contact : 9290761678 Share your resume: <a href="mailto:srilakshmi.shanthi@wisseninfotech.com" rel="noopener noreferrer" target="_blank">srilakshmi.shanthi@wisseninfotech.com</a> Required skills&nbsp;•	Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications•	International Voice process/BPO and global service desk experience mandatory•	Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)&nbsp;•	Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.•	Willingness and ability to work in shifts (24 x 7)•	Excellent verbal and written communication.•	Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support&nbsp;•	Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes•	IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team&nbsp;•	Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.•	Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support•	Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 &amp; Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)&nbsp;

Walk-in Drive for Service Desk Engineers on 14th September (Saturday) 2024Location: Wissen Infotech, 176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066Mode of Interview: F2F (2 rounds)Timing: 10 AM to 4 PMContact Person - Neha (9008449676)Email ID - neha.bhuneshwar@wisseninfotech.com Required skills<ul><li>Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications</li><li>International Voice process/BPO and global service desk experience mandatory</li><li>Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)</li><li>Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.</li><li>Willingness and ability to work in shifts (24 x 7)</li><li>Excellent verbal and written communication.</li><li>Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support</li><li>Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes</li><li>IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team</li><li>Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.</li><li>Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support</li><li>Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 &amp; Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)</li></ul>&nbsp;

Walk-in Drive for Service Desk Engineers on 14th September (Saturday) 2024Location: Wissen Infotech, 176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066Mode of Interview: F2F (2 rounds)Timing: 10 AM to 4 PMEmail ID - neha.bhuneshwar@wisseninfotech.comContact person - Neha (9008449676) Required skills<ul><li>Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications</li><li>International Voice process/BPO and global service desk experience mandatory</li><li>Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)</li><li>Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.</li><li>Willingness and ability to work in shifts (24 x 7)</li><li>Excellent verbal and written communication.</li><li>Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support</li><li>Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes</li><li>IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team</li><li>Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.</li><li>Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support</li><li>Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 &amp; Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)</li></ul>

Wissen infotech is hiring for!!! Service Desk Engineer with 3 -5 years of experience in Bangalore. Join us as a Global Service Desk Junior Engineer and take your career to the next level! Role:• Minimum 3-5 years of experience with IT Service Desk (Tech Support Voice Process)- • Experience working with Global Team.• Manage and priorities the solution of issues, queries, to maintain SLA on the support tickets.• Create user documents, including FAQ’s, workbooks, and manuals• Contribute to improving the overall experience and usage of the platforms• Revise existing processes of the department and, ideally, propose improvement Interested candidates can share your resume to <a href="mailto:sharath.mettupalli@wisseninfotech.com" rel="noopener noreferrer" target="_blank">sharath.mettupalli@wisseninfotech.com</a>

Position: Service Desk AnalystInterview: F2FWork location: Bangalore, Whitefield - WFO, Rotational (No cab facility)Experience: 3-4 Years ﻿Responsibilities include :<ul><li>Provide remote support to customers worldwide, addressing technicall issues promptly and professionally.</li><li>Excellent communication.</li><li>Troubleshoot and resove software and hardware problems related to Windows OS, Office Products, VPN / Citrix, Network Permissions, Software Installations, Active Directory Account Maintenance, Vendor Coordination in logging complaints / warranty claims of HW, Printer / Plotter configuration.</li><li>Using Service Now Tool to log, track, update and resolve the tickets.</li><li>Collaborate with cross-functional IT Teams, including Server, Security, Network and Messaging Teams to resolve complex technical issues and contribute to improving overall IT Infrastructure.</li><li>Continuous update and maintain knowledge base articles to enable efficient self-service solutions for common problems.</li><li>Deliver exceptional customer service by effectively communicating technical information in a clear and concise manner.</li><li>Identify trends and recurring issues, providing insights to management for potential process improvements.</li><li>Actively participate in Teams Meetings, Training Sessions and Knowledge Sharing Activities to enhace technical skills and stay updated on new technologies.</li></ul>Requirements :<ul><li>Proven experience as a Support Desk Analyst or in a simillar technical support role, preferably in Global Environment.</li><li>Strong knowledge and experience with Office Products, VPN,&nbsp;Citrix, Network Permissions, Software Installations, Active Directory Maintenance. Printer Configuration (Local &amp; Network), Shared Folder Permissions etc.</li><li>Familiarity with ServiceNow is a plus.</li><li>Excellent analytical abilities, problem solving and troubleshooting skills with a customer-centric approach.</li><li>Ability to work effectively in a fast-paced environment, managing multiple priorities and meeting deadlines.</li><li>Strong communication and interpersonal skills to collaborate with cross-functional IT Teams and interact with customers from diverse backgrounds and spread across the globe.</li><li>Willingness to work in rotational shifts to provide 24x7 support coverage and work from office</li><li>Provide remote support to customers worldwide, addressing technicall issues promptly and professionally.</li><li>Troubleshoot and resove software and hardware problems related to Windows OS, Office Products, VPN / Citrix, Network Permissions, Software Installations, Active Directory Account Maintenance, Vendor Coordination in logging complaints / warranty claims of HW, Printer / Plotter configuration.</li><li>Using Service Now Tool to log, track, update and resolve the tickets.</li><li>Collaborate with cross-functional IT Teams, including Server, Security, Network and Messaging Teams to resolve complex technical issues and contribute to improving overall IT Infrastructure.</li><li>Continuous update and maintain knowledge base articles to enable efficient self-service solutions for common problems.</li><li>Deliver exceptional customer service by effectively communicating technical information in a clear and concise manner.</li><li>Identify trends and recurring issues, providing insights to management for potential process improvements.</li><li>Actively participate in Teams Meetings, Training Sessions and Knowledge Sharing Activities to enhace technical skills and stay updated on new technologies.</li></ul>