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Job Overview

We are seeking a Junior Voice Process Executive to join our team in Malad, Mumbai. The candidate will initially work on-site before transitioning to a remote, full-time position after three months. We require candidates with 1 to 3 years of experience in a similar role. The ideal candidate will have excellent verbal communication skills and a strong background in customer service.

Qualifications and Skills

• Proficiency in customer service to foster positive client interactions and relationships.
• Strong verbal communication skills to effectively convey information and address inquiries.
• Active listening skills to ensure understanding and accurate response to customer needs.
• Experience in call center operations to efficiently manage high call volumes and customer queries.
• Familiarity with CRM software to maintain and organize customer records and data.
• Effective problem-solving abilities to identify issues and implement solutions quickly.
• Data entry skills for accurate input and management of customer information.
• Excellent time management to handle multiple tasks and prioritize responsibilities effectively.

Roles and Responsibilities

• Handle customer inquiries and provide timely and accurate information through voice communication.
• Manage and resolve customer complaints efficiently and professionally.
• Ensure high levels of customer satisfaction by delivering consistent and reliable service.
• Maintain detailed and up-to-date records of all customer interactions in the CRM system.
• Assist in improving departmental processes by providing feedback and suggestions.
• Engage in training sessions to enhance skill sets and operational knowledge.
• Collaborate with team members to ensure seamless communication and coordinated efforts.
• Identify opportunities for enhancing customer experience and share insights with management.