Job Overview

We are seeking a Junior Non Voice BPO Backoffice professional to join our Mumbai team in a full-time capacity. The role focuses on backoffice operations including data entry, order processing, and email management, requiring 1 to 3 years of relevant experience. This position is ideal for detail-oriented individuals aiming to grow within a dynamic engineering environment.

Qualifications and Skills

• Data Entry (Mandatory skill): Capable of accurately entering, updating, and managing critical information across platforms, maintaining data integrity at all times.
• Order Processing (Mandatory skill): Proficient in handling order lifecycle tasks such as order creation, verification, and fulfillment with precision and timeliness.
• Email Management (Mandatory skill): Experienced in managing a high volume of professional correspondence, ensuring prompt and courteous responses to internal and external stakeholders.
• Excellent attention to detail: Able to review and process large volumes of information, identifying discrepancies and ensuring error-free work output.
• Familiarity with CRM tools: Skilled in using customer relationship management systems for tracking transactions, updating records, and generating reports.
• Proficiency in MS Excel: Adept at leveraging spreadsheet functions to organize, analyze, and present data for operational reporting and insights.
• Knowledge of process improvement principles: Dedicated to proposing and implementing workflow enhancements to optimize existing backoffice procedures.
• Experience with workflow management: Able to prioritize and manage multiple tasks or requests, ensuring efficient closure and adherence to service-level standards.

Roles and Responsibilities

• Perform meticulous data entry tasks across various platforms, ensuring accuracy and updated records in company systems.
• Process and validate customer orders, monitor status, and coordinate with relevant departments to ensure timely fulfillment.
• Manage daily email communications, including sorting, responding, and escalating as necessary to appropriate team members.
• Utilize CRM tools to maintain comprehensive transaction logs and generate required reports for internal review.
• Support procedural improvements by identifying inefficiencies and recommending actionable changes to streamline backoffice operations.
• Collaborate with team members and supervisors to resolve issues, maintain workflows, and uphold service-level agreements.
• Ensure compliance with company data governance and confidentiality protocols at all stages of information handling.
• Monitor workflow progress, flag bottlenecks, and propose resource adjustments to meet operational objectives.