• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.

• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).

• Configure and troubleshoot Genesys software and hardware components.

• Integrate Genesys with Third-party applications and Systems.

• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.

• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.

• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).

• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.

• Strategy Development: Experience developing and deploying strategies in Genesys.

• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.

• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.

• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.

• Working experience on Major Genesys and NICE platform upgrades.

• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.

• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).

• Experience with call recording platforms (NICE, Genesys IR).

• Experience with Genesys Cloud APIs, SDKs and development tools.

• Knowledge on Genesys Cloud security features.

• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.

• Coordinate with other tech partners like Avaya, network partners and product vendors.

• Knowledge in Siebel CRM Application Integration.

• Familiar with Agile methodologies and related process.

• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.

• Ability to trace and analyze call flows within Genesys strategies.

• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.

• Strategy Development: Experience developing and deploying strategies in Genesys.

• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.

• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.

• Excellent problem-solving skills.