Job Overview

We are seeking a Debt Collection professional as part of our Third Collection Process team. This is a full-time position suitable for freshers with 0-1 year of experience. The role is based in Bhayandar, Borivali, and Virar locations. The ideal candidate will engage in debt recovery activities, requiring strong outbound calling and negotiation capabilities to effectively manage and recover outstanding debts.

Qualifications and Skills

• Proficiency in making outbound calls, focusing on clear communication and persuasion to recover debts effectively.
• Strong negotiation skills, enabling the resolution of payment issues while maintaining customer relationships.
• Experience or knowledge in debt collection methodologies, emphasizing efficient recovery strategies.
• Basic understanding of debt recovery processes, with an ability to adapt to evolving practices.
• Skill in skip tracing techniques to locate difficult-to-find debtors for successful resolution.
• Familiarity with call center operations and the ability to handle high volumes of calls with patience and professionalism.
• Competence in payment processing procedures to ensure smooth and accurate transactions.
• Commitment to customer retention, balancing debt recovery with maintaining positive client relations.

Roles and Responsibilities

• Conduct outbound calls to delinquent accounts, using negotiation skills to secure debt repayments.
• Implement effective debt collection strategies, aligning with organizational goals and client requirements.
• Utilize skip tracing techniques to locate unresponsive or hard-to-find debtors for payment discussions.
• Develop and maintain detailed records of collection and recovery activities in the database.
• Collaborate with team members to refine collection processes and enhance recovery rates.
• Engage with customers to negotiate payment plans and solutions to avoid further debt escalation.
• Process payments promptly and accurately, ensuring adherence to financial protocols.
• Provide insights and feedback to management on trends and challenges in debt collection activities.