Job Overview

We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.

Qualifications and Skills

• Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
• Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
• Excellent communication skills to effectively interact with customers and clearly convey information.
• Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
• Experience in voice support for addressing customer queries effectively via phone interactions.
• Familiarity with call center operations and the ability to thrive in a fast-paced environment.
• Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
• Commitment to quality assurance by ensuring that services meet company standards and customer expectations.

Roles and Responsibilities

• Respond to customer inquiries through various channels, providing timely and effective solutions.
• Utilize CRM software to document customer interactions and track service requests.
• Collaborate with cross-functional teams to address customer concerns and enhance service quality.
• Implement feedback from customers to improve the company's product offerings and service delivery.
• Maintain a high level of professionalism and empathetic communication with all customer interactions.
• Participate in team meetings and training sessions for continuous improvement in customer service skills.
• Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
• Contribute to achieving team targets and performance goals through dedicated customer support efforts.