Company Overview

Wings Global Services, based in Mumbai, is at the forefront of delivering innovative engineering solutions. We integrate automation and cross-sectoral expertise to redefine operational excellence across diverse industries, including oil & gas, manufacturing, and IT. We focus on nurturing industry-ready talent equipped with adaptive problem-solving capabilities, aligning with modern industry demands. Our services span from conceptual ideation to sustainable competitive advantage through efficient resource optimization.

Job Overview

Join our team as a Junior Customer Service Representative for our International BPO operations in Mumbai, Thane, or Pune. This is a full-time position requiring 1 to 3 years of experience. The role demands exemplary communication and problem-solving skills to enhance customer satisfaction. As part of a dynamic team, you will contribute to our commitment to customer excellence and operational efficiency.

Qualifications and Skills

• Fluent English communication to effectively manage customer interactions and ensure clarity. (Mandatory skill)
• Proven experience with call center software to handle inbound and outbound customer calls efficiently. (Mandatory skill)
• Strong customer service skills tailored to meet international client needs and expectations. (Mandatory skill)
• Ability to actively listen to customers, ensuring their issues are accurately understood and addressed effectively.
• Empathy skills to connect with customers, showing understanding and concern for their situations and problems.
• Persuasive speaking skills to influence customer decisions and enhance service delivery and satisfaction.
• Proficiency with CRM software for managing and documenting customer interactions systematically and effectively.
• Effective time management to handle multiple customer interactions and complete tasks within set timelines.

Roles and Responsibilities

• Manage inbound and outbound calls in a professional and timely manner, ensuring high-quality customer service.
• Resolve customer inquiries and issues by providing accurate information and appropriate solutions promptly.
• Document all customer interactions, feedback, and issues in the CRM system to maintain service records.
• Collaborate with team members and other departments to enhance customer service solutions and strategies.
• Regularly update customers about new services and changes, ensuring they have access to the latest information.
• Encourage customer feedback and escalate any unresolved issues to higher authorities as required.
• Participate in training sessions to update knowledge on product offerings and service procedures.
• Continuously strive to improve customer service methods and contribute to the company's overall success.