Job Overview

Wings Global Services is seeking a Junior Customer Service Representative to join our team in Andheri. This full-time position requires 1 to 3 years of experience. The successful candidate will provide outstanding customer support, leveraging email and live chat channels. If you possess a knack for resolving conflicts and handling complaints with a problem-solving attitude, you might be the perfect fit for us.

Qualifications and Skills

• Profound ability in providing customer support with a focus on email process and live chat support (Mandatory skill).
• Strong understanding of effective communication skills to address and resolve customer inquiries and complaints efficiently.
• Proficient in conflict resolution, helping to maintain positive customer relationships by effectively addressing issues.
• Aptitude for problem-solving, identifying and resolving customer challenges with innovative and effective solutions.
• Excellent complaint handling skills, ensuring timely resolution and customer satisfaction.
• Ability to multitask, managing multiple customer inquiries concurrently without compromising on quality.
• Previous experience demonstrating the ability to provide highly competent customer support in a structured manner.
• Must have essential skills in customer support using email process and live chat support (Mandatory skill).

Roles and Responsibilities

• Respond promptly to customer inquiries and provide excellent customer service through email and live chat.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solutions.
• Assist in compiling reports on overall customer satisfaction and suggest areas for improvement.
• Collaborate with team members and other departments to address and resolve intricate customer issues collaboratively.
• Continuously meet or exceed performance targets for speed, efficiency, and quality of service.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provide feedback and insights gained from customer interactions to contribute to the ongoing improvement of customer service processes.