Qualifications and Skills

• Minimum of 4 to 6 years experience in debt recovery or a related field.
• Proven problem-solving skills. (Mandatory skill)
• Excellent communication skills, both verbal and written. (Mandatory skill)
• Proficient in debt collection techniques. (Mandatory skill)
• Empathy and understanding to manage sensitive financial situations.
• Strong decision-making ability to negotiate repayment plans and resolve disputes.
• Ability to work independently and as part of a team.
• Basic understanding of financial regulations and compliance standards.

Roles and Responsibilities

• Contact customers to collect outstanding payments on overdue accounts.
• Draft and negotiate repayment plans that fit the customer's financial situation.
• Maintain accurate records of communications and payment arrangements.
• Work closely with legal and compliance teams to ensure adherence to financial laws and regulations.
• Provide regular updates to management on the status of accounts and collection efforts.
• Handle disputes and complaints with a professional and empathetic approach.
• Identify and report on potential risks and issues related to debt recovery.
• Continuously improve processes and strategies to increase debt recovery rate.