cIAM Support Engineer - 6+ Years (Onsite)

Company Name: Product Based Company

Work Model : Full Time

Location: Bangalore

Job Description:

· Answering customer questions, helping them troubleshoot technical challenges, and ensuring their products work as intended.

· Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments

· Take ownership of customer issues reported and see problems through to resolution

· Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

· Provide prompt and accurate feedback to customers

· Ensure proper recording and closure of all issues

· Prepare accurate and timely reports

· Follow the SLA for issues with respect to the severity.

· Document and share best practices. participate in internal and external technical forums

Criteria and Qualifications

• Good experience in working core cloud technologies in IaaS & PaaS offerings such as AWS, Azure

· Working ability with standards such as FIDO, Oauth2.0, WSFed, OpenID Connect, multi-factor authentication, and WebAuthn in various cIAM Platforms like Auth0, Okta, Forgerock etc.

• Strong knowledge of Networking, load balancing and ELB
• Strong knowledge of Backup, Restore, Recovery and high availability strategies (Azure or AWS environments).
• Experience in troubleshooting and resolving environment performance issues, connectivity issues, security issues, etc.
• Strong problem solving, analytical skills, troubleshooting and change management.
• Working experience in supporting and managing applications based on AWS cloud computing technology and strong experience with emphasis on building overall eco system, Infra Operations supporting environment managing large scale applications in both on-prem and Cloud Environment
• Build and manage AWS/Azure instances, Nginx, Application server (Tomcat), Application Gateways, webserver, app servers, cache engines, configuration management, CI/CD, GIT, Jenkins, Docker, Nexus, maven.
• Experience with application monitoring, logging, debugging, and other monitoring tools like Dynatrace, Grafana, Prometheus.
• Scheduling and implementing Technology Upgrades on a monthly cycle and Updates on an ad hoc basis.
• Experience in Scripting and experience of API testing using PostMan
• Understanding of information security and risk management challenges such as issue mitigation and remediation
• Experience in a high-velocity, high-scale SaaS environment, with monthly major releases and weekly minor releases. Experience with CI/CD environments is a plus.
• Solid communication skills and ability to communicate technical material to non-technical audiences.
• Experience working in a collaborative, multi-cultural environment and with teams located overseas.
• BE/BTech in computer science or any equivalent work experience
• Total 6+ years of experience in support work and at least 5+ years of identity industry experience (e.g., IAM, CIAM).