Company Overview

WeStand Financial Services, headquartered in Bengaluru East, Karnataka, is a trusted loan advisor known for offering flexible, secure, and fair loans. With a team of 11-50 employees, WeStand is dedicated to providing exceptional financial services and support to its clients within the financial services industry.

Job Overview

We are seeking an Executive for Technical Support (Voice and Non-Voice) to join our team in Bangalore. This is a full-time position where you will be responsible for handling customer support through multiple channels. The role requires excellent communication skills and the ability to troubleshoot effectively to deliver top-notch customer service.

Qualifications and Skills

• Proficiency in international voice processes to support global clientele efficiently.
• Strong communication skills to ensure clear and effective interaction with customers.
• Customer support experience to adeptly address inquiries and provide quick resolutions. (Mandatory skill)
• Proven ability in troubleshooting to diagnose and resolve technical issues accurately.
• Understanding of bpo voice operations to facilitate seamless customer interactions.
• Ability to manage multitasking and handle both voice and non-voice support tasks.
• Empathy and patience in dealing with customer issues to enhance satisfaction and loyalty.
• Proficiency in using CRM software to document and address customer concerns systematically.

Roles and Responsibilities

• Provide effective technical support to clients via voice and non-voice channels to resolve queries.
• Utilize troubleshooting skills to diagnose technical issues and guide customers accordingly.
• Maintain records of customer interactions, process accounts, and file documents accurately.
• Collaborate with other departments to resolve complex customer issues swiftly.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Adapt to various customer needs and provide tailored solutions to enhance service delivery.
• Communicate effectively with international clients and manage language barriers.
• Uphold the company's service standards by engaging in continuous learning and improvement.

For More Details

Contact

Hr Manager

Antony 9791699480