Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 50+ enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. Waybeo has now become a subsidiary company of Carestack, a US based dental software solutions firm through an acquistion, which is enabling the company to enter into the international markets as well.

Waybeo offers advanced intelligence through call tracking &amp; ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. Waybeo has now become a subsidiary company of Carestack, a US based dental software solutions firm through an acquistion, which is enabling the company to enter into the international markets as well. As Customer Success Intern at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities:• Collaborate with the Customer Success team in managing customer accounts.• Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customerneeds are met.• Support onboarding and training of new customers to ensure successful product adoption.• Learn more about competitors and analyse how to integrate new processes into the current.• Monitor customer usage patterns to identify areas for improvement or potential upsellopportunities.• Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions.• Assist with maintaining and updating customer data in CRM tools.• Help create and manage customer success documentation and reports.• Assist in developing and implementing strategies to improve the overall customerexperience Requirements:• Strong written and verbal communication skills in English, with the ability to interact effectively withcustomers.• Basic computing knowledge, with multi-tasking &amp; documentation skills• Good knowledge in using MS office tools like excel and familiarity with any CRM tools• Passion for customer service and enhancing customer experience.• Ability to collaborate with different departments and work in a team environment.• High attention to detail and organizational skills.• Willingness to learn and adapt in a fast-paced environment.Good understanding of Hindi language Qualifications:• Previous internship or experience in customer support or success.• A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer:• Gain hands-on experience in customer success strategies and customer relationshipmanagement with premium brands &amp; clients all over the country• Learn about key customer retention metrics and how to drive customer satisfaction.• Build professional communication and problem-solving skills.High performing candidate will be offered a placement.• Exposure to various departments such as Sales, Marketing, and Product Development. Internship Duration: 3 months

Job Role: Senior Software Engineer - PHP We are seeking a highly skilled Senior Software Engineer in PHP to join our dynamic development team. As a Senior Software Engineer in PHP, you will be a key player in the design, development, and maintenance of scalable and efficient web applications. You'll collaborate with cross-functional teams to architect robust systems, write high-quality code, and mentor the team to develop, deploy, and maintain scalable and high-performance PHP-based applications. Responsibilities: •Work closely with cross-functional teams to build innovative software solutions and contribute to improving our platform’s architecture and performance.•Architect and develop robust, scalable, and secure backend systems using PHP and modern PHP frameworks such as Laravel, Symfony or others.•Design and build RESTful APIs, integrate third-party APIs, and implement web services to ensure smooth communication between the frontend and backend.•Oversee application deployments, manage production environments, and participate in the maintenance and troubleshooting of live systems.•Enhance existing systems by analysing business objectives, preparing an action plan, and•Stay up to date with the latest industry trends, PHP advancements, and software engineering best practices to advocate new technologies and process improvements.•Mentor and guide junior and mid-level engineers in their professional growth. Help resolve complex technical issues and provide expertise in software design and implementation. Requirements: •5-8 years of professional experience in PHP development.•Strong experience with PHP frameworks such as Laravel, Symfony, or Zend.•Expertise in working with MySQL, PostgreSQL, or similar relational databases. Familiarity with NoSQL databases like MongoDB is a plus.•Extensive experience in designing, developing, and maintaining RESTful APIs.•Strong knowledge of version control systems, particularly Git and Git-based workflows.•Solid understanding of OOP, design patterns, and software architecture principles.•Experience with unit testing, integration testing, and related testing frameworks.•Strong understanding of web security practices, including data encryption, secure authentication, and vulnerability management•Familiarity with containerization tools like Docker and orchestration tools (e.g., Kubernetes).•Good knowledge in performance optimisation (DB &amp; Code)•Experience in working on Linux environment with intermediate level knowledge in Linux system administration and one scripting language (python, bash, perl)•Strong fundamentals in OO, algorithms and data structures. Good to have: •Knowledge of MongoDB &amp; application scalability•Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.•Exposure to microservices architecture and design.•Experience with GraphQL or other advanced API technologies.•Familiarity with front-end technologies (HTML, CSS, JavaScript) and frameworks like Vue.js or React. Educational Qualification: •Bachelor’s/ Master’s degree in Computer Science, Information Technology, engineering or related field.

We are looking to hire a dynamic&nbsp;Senior Software Engineer in PHP&nbsp;to manage our back-end services and&nbsp;ensure a seamless interchange of data between the server and our users. As a Senior Software Engineer,&nbsp;you will be responsible for developing and coding all server-side logic. You will also be required to maintain&nbsp;the central database and respond to requests from the team as well as the client. The ideal candidate&nbsp;should have in-depth knowledge of object-oriented PHP programming, understanding of MVC designs,&nbsp;and working knowledge of backend tools &amp; front-end technologies including HTML5, JavaScript, and CSS3. Responsibilities:● Lead the entire web application development lifecycle, including concept, design, test, release,and support phases.● Enhance existing systems by analyzing business objectives, preparing an action plan, andidentifying areas for modification and improvement.● Design, develop and maintain and maintain efficient PHP modules to seamlessly integrate front-end technologies.● Conducting analysis of client requirements and developing back-end portals with an optimizeddatabase.● Finalizing back-end features and testing web applications.● Updating and altering application features to enhance performance.● Should be able to come up with effective solutions to fill the gap between product features andcustomer needs.● Participate in code reviews and provide constructive feedback to peers.● Ability to work independently and as part of a team in a fast-paced environment.● Ability to manage &amp; coordinate with internal &amp; external teams as required.● Stay updated on emerging technologies and industry trends to improve system architecture. Requirements &amp; Qualification:●&nbsp;Bachelor’s degree in computer science, engineering, or a related field (or equivalent workexperience).● 3-4 years of working expertise in PHP Full stack development● Proven experience as a Senior Software Engineer/ Senior PHP Developer or similar role with astrong portfolio of PHP projects.● Intermediate to expert level experience in Laravel framework● Solid understanding about web technology● Solid understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.● Experience with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB,Redis).● Familiarity with version control systems (Git) and CI/CD pipelines.● Strong fundamentals in OO, algorithms and data structures● Experience in working on Linux environment&nbsp;Preferred Skills3-4 years of expertise in PHP, with atleast 1 year in LaravelGood to have:● Good knowledge of MongoDB● Experience with cloud services (AWS, Azure, Google Cloud).● Knowledge of DevOps practices and tools.● Knowledge of application scalability● Knowledge in Software Design &amp; UX

Waybeo Software Solutions Pvt Ltd