Company Overview

W3 Designerz is a dynamic Business Process Outsourcing (BPO) firm specializing in international voice processes and IT solutions. It operates with a talented team of 11-50 employees from its headquarters in Kolkata. To learn more about our commitment to excellence, visit our website at www.mindspheresolutions.com.

Job Overview

We are seeking a dedicated International Customer Service Representative for a full-time, mid-level position based in Kolkata. The ideal candidate should be passionate about customer service, though prior work experience is not mandatory, making this an excellent opportunity for individuals eager to start a career in customer relations within an international BPO setting.

Qualifications and Skills

• Proficiency in using CRM Software to efficiently manage customer interactions and data.
• Experience with Zendesk to streamline support workflows and enhance customer satisfaction.
• Hands-on experience with Salesforce Service Cloud for a seamless customer service process.
• Ability to provide multichannel support, ensuring consistent service across various platforms.
• Strong data analysis skills to interpret customer feedback and derive actionable insights.
• Conflict resolution skills to manage and resolve customer issues in a calm and efficient manner.
• Capability in live chat support to offer real-time assistance to customers.
• Customer Feedback Management (Mandatory skill) is essential to gather and utilize customer insights effectively.

Roles and Responsibilities

• Engage with international customers via voice process to address inquiries and provide solutions promptly.
• Utilize CRM tools to document all customer interactions, feedback, and issues accurately.
• Collaborate with team members to resolve customer concerns and provide personalized service.
• Manage multiple communication channels to ensure responsive and cohesive support experiences.
• Analyze customer feedback to identify trends and suggest improvements in service strategies.
• Maintain up-to-date knowledge of company offerings to answer customer questions effectively.
• Implement escalation procedures for complex or unresolved customer issues.
• Contribute to team goals by meeting or exceeding individual performance targets and benchmarks.

SHIFT TIMING : 8 PM TO 5 AM (MONDAY TO FRIDAY)

SALARY : 12000 TO 18000 + INCENTIVES

INTERESTED CANDIDATE CAN CALL DIRECTLY TO THIS NUMBER

7980984017

ACHINTYA GUPTA