Company Overview

W3 Designerz is an established player in the Business Process Outsourcing (BPO) industry, specializing in international voice processes alongside cutting-edge IT solutions. Based in Kolkata, with a dynamic team of 11-50 employees, W3 Designerz is committed to offering innovative business solutions. For more information, visit our website at www.mindspheresolutions.com.

Job Overview

Join W3 Designerz as a BPO Non-Voice Executive in a challenging night shift role designed for freshers. This full-time position is based in our Kolkata headquarters and seeks candidates with up to 1 year of experience. As part of our team, you will handle diverse non-voice processes contributing to our seamless customer service and technical support operations.

Qualifications and Skills

• Proficient in data entry, ensuring accurate input and maintenance of information across various platforms and databases.
• Possess a thorough understanding of MS Excel, capable of managing data sets, performing data analysis, and creating comprehensive reports.
• Familiarity with CRM software, enabling efficient management and tracking of customer relationships and interactions.
• Demonstrated ability in email management, ensuring prompt and professional communication with clients and internal teams.
• Strong skills in data analysis, turning raw data into actionable insights and recommendations.
• Effective in customer query resolution, demonstrating patience and professionalism in managing customer inquiries and concerns.
• Experience with quality assurance practices to monitor and enhance service delivery and process improvements.
• Understanding of technical support systems, capable of assisting in troubleshooting and resolving basic technical issues.

Roles and Responsibilities

• Perform daily data entry tasks accurately and efficiently, maintaining the integrity of company data systems.
• Utilize MS Excel to analyze data and generate meaningful insights for business decision-making processes.
• Manage and maintain customer information within CRM software, ensuring up-to-date and accurate records.
• Handle customer emails and communications, delivering timely and professional support and information.
• Analyze data trends and patterns to provide actionable recommendations to management teams.
• Address and resolve customer queries efficiently, maintaining a high level of customer satisfaction.
• Monitor quality of services and suggest improvements when necessary to ensure optimal performance.
• Provide basic technical support and troubleshooting assistance, escalating complex issues to relevant teams as needed.

ifanyone interested please call at 6290470137( Arghya Roy)