DUTIES AND RESPONSIBILITIES

1. Sales: Sales and GHS Target Achievement.
2. Stock Management: No stock losses/ Mismatches.
3. CRM: Customer Delight Stories and telesales done.
4. Grooming and Etiquette: Grooming Score month-wise.
5. Initiatives: Number of Kaizens done and participation in outdoor activities.

SKILL REQUIREMENTS

• Explains the price of the Gold in a way that the customer focuses on the value of the investment, rather than the price.
• Effective and accurate with finance calculations.
• Effective problem-solving skills.
• Adaptable and flexible.
• Able to perform multiple tasks effectively.
• Empathetic to customers and their problem situations.
• Communication effectively, especially in problem situations by phone, mail,

       E-mail and face-to-face.

• Exhibits a team attitude towards management and peers.
• Able to negotiate effectively.
• Able to effectively sell at a retail level.
• Applies active listening techniques.
• Able to effectively sell at a retail level.
• Manage time productively.
• Maintains composure and perspective in difficult situations.
• Plans and organizes effectively.

• Communicates effectively via phone, e-mail, and face-to-face.
• Utilizes basic PC and software skills.
• Objection handling skills.
• Product knowledge.
• Competition knowledge.

Driving.