Vserve Ebusiness Solution is a leading ISO 27001:2013 certified provider of e-commerce solutions and product catalog management services. We offer comprehensive industry-specific solutions and strive to help enterprises transform and grow in the ever-changing world of technology. Our customer-centric approach ensures that we deliver sustainable solutions and strategies tailored to meet our client’s needs.



Job Title: UI/ UX DesignerJob Location: Remote (WFH)Job Type: Full TimeShift: US Shift (IST- Night Shift)Job Role:<ul><li>We are looking for a UI/UX Designer with a strong eye for design and a passion for creating clean, user-friendly interfaces. This role is ideal for someone with basic design skills who wants to grow in the field of UI/UX while working on websites, web apps, and mobile applications. If you’re familiar with Figma, Word Press page builders (Elementor, Divi), and design fundamentals, this is a great opportunity to gain hands on experience Key</li></ul> Responsibilities:<ul><li>Create basic UI designs, wireframes, and prototypes in Figma.</li><li>Assist in converting Figma designs into Elementor and Divi-based WordPress pages.</li><li>Work on simple website layouts, landing pages, and basic app screens.</li><li>Ensure designs are responsive, visually appealing, and user-friendly.</li><li>Support senior designers in design revisions and updates.</li><li>Conduct basic user research and gather feedback to improve UI/UX.</li><li>Collaborate with developers to ensure design accuracy in implementation.</li><li>Stay up to date with basic design trends, color theory, and typography. Required Skills &amp;</li></ul>Experience: <ul><li>Basic knowledge of UI/UX principles and design best practices.</li><li>Familiarity with Figma (or willingness to learn quickly).</li><li>Some experience with WordPress builders (Elementor, Divi, or similar).</li><li>Understanding of responsive design and mobile-first principles. Ability to create simple, clean, and effective designs.</li><li>Good communication skills and willingness to learn from senior designers.</li></ul>Nice-to-Have:<ul><li>Basic knowledge of HTML &amp; CSS.</li><li>Familiarity with Canva, Adobe Photoshop, or Illustrator.</li><li>Interest in user research, usability testing, and accessibility.</li></ul>

Job Role: Process Associate – Customer Service Representative (CSR) Company Overview: Vserve Ebusiness Solution is a leading ISO 27001:2013 certified provider of e-commerce solutions and product catalog management services. We offer comprehensive industry-specific solutions and strive to help enterprises transform and grow in the ever-changing world of technology. Our customer-centric approach ensures that we deliver sustainable solutions and strategies tailored to meet our client’s needs. Job Overview: <ul><li>We are seeking a detail-oriented and motivated individual to join our team. </li><li>The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence. </li><li>This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers.</li></ul> Responsibilities: <ul><li>Utilize SAP transaction codes to process orders accurately and efficiently.</li><li> Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication. </li><li>Monitor order shipments using ADSI software and carrier websites. </li><li>Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery. </li><li>Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses. </li><li>Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes. </li><li>Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment. </li><li>Handle credit and debit memo requests per departmental policies.</li><li> Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution. </li><li>Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request. </li><li>Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.</li><li>Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments. </li><li>Attend and actively participate in departmental training sessions and communication meetings. </li><li>Promptly brings concerns and intricate issues to the attention of the leadership team. Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards. </li></ul>Qualifications and Skills:<ul><li>A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage. </li><li>Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams. </li><li>Strong organizational skills and attention to detail, particularly in tracking and managing orderrelated data. </li><li>Problem-solving mindset, capable of identifying issues and implementing effective solutions. </li><li>Prior experience in order management, vendor communication, or a related field is preferred. </li><li>Ability to work independently and collaborate within a team-oriented environment. </li><li>High level of reliability and integrity in handling sensitive vendor information. </li><li>Adaptability to evolving processes and a willingness to learn new systems and tools.</li></ul>Education and Certification<ul><li>Basic Degree – Experience/degree related to Supply Chain Management is a plus.</li></ul>Reporting:<ul><li> Night shift from 6:00 PM to 3:00 AM / 06:30 pm to 03:30 am. • During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am . </li><li>(Shift timing may vary based on project requirements) Week offs: Saturday and Sunday)</li></ul>Location: • Coimbatore, India • Work from the office.

Job Title: Order Management SpecialistShift: Night ShiftJob Location: Coimbatore (WFO) Job Summary:We are seeking a highly skilled Order Management Specialist with experience in Infor CloudSuite (Web UI - SX) ERP. The ideal candidate will have expertise in order sourcing, order entry, and end-to-end order management processes, including Shopify order processing and warehouse order coordination. This role requires strong attention to detail, problem-solving abilities, and excellent communication skills to ensure smooth and efficient order processing. Key Responsibilities: Order Processing &amp; Entry:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform order entry, sourcing, validation, and tracking to ensure timely and accurate fulfilment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manually enter and process Shopify orders within the Web UI system.&nbsp;Warehouse Coordination &amp; Sourcing:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and maintain orders as they are transferred between warehouses, ensuring accurate item availability.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Source products from appropriate warehouse locations to meet order fulfilment requirements.&nbsp;Issue Resolution &amp; Collaboration:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with internal teams, including supply chain, procurement, and customer service, to resolve order-related issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle modifications, cancellations, and order escalations, ensuring compliance with company policies.Data Management &amp; Process Improvement:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate order records, update system entries, and ensure data integrity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify process improvements to enhance efficiency and minimize errors in the order management workflow.&nbsp;Required Qualifications:Experience &amp; Technical Skills:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in Order Management and Order Processing within a fast-paced business environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong hands-on experience with Infor CloudSuite (Web UI - SX live) ERP.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Shopify order processing and order entry.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of order sourcing, entry processes, and fulfilment workflows.Supply Chain Knowledge:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with inventory management, supply chain coordination, and warehouse logistics.Soft Skills:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication, problem-solving, and analytical skills.Ability to work independently and collaborate with cross-functional teams.

Job Title: Virtual AssistantPreference: Female CandidateShift: Day Shift (05.00 A.M to 02.00 P.M) Job Summary: Virtual Assistant will play a vital role in assisting with website setup, market research, andappointment scheduling. This position requires a detail-oriented individual with a backgroundin e-commerce, specifically Big Commerce, and a strong understanding of the events planningindustry, particularly within the aesthetics and luxury sectors. Key Responsibilities: Big Commerce Website Support:<ul><li>Assist in populating website templates with product information, images,</li></ul>and content, following the client's training and guidelines.<ul><li>Ensure data accuracy and consistency across the website.</li><li>Assist with basic website maintenance and updates.</li></ul> Market Research:<ul><li>Conduct thorough market research to identify trends, competitors, and</li></ul>potential clients within the aesthetics and luxury events planning industry.<ul><li>Gather and analyze data to provide insights and recommendations to the</li></ul>client. Appointment Scheduling and Communication:<ul><li>Make outbound calls to potential clients and partners to schedule</li></ul>appointments and meetings.<ul><li>Manage the client's calendar and ensure timely communication.</li><li>Handle email correspondence and phone inquiries professionally and</li></ul>courteously. General Administrative Support:<ul><li>Assist with various administrative tasks as needed.</li><li>Maintain organized files and records.</li><li>Assist with other tasks as needed.</li></ul>

Job Title: Graphic Designer – Production Layout- Focus - CatalogsWorking hours:&nbsp;7 pm to 4am IST (May change after training)Work Location:&nbsp;WFH (Remote) Job Description: We are seeking a detail-oriented designer who enjoys the production side of design. This role does not require creating original designs; instead, we are looking for someone with a strong eye for layout and composition to create catalogue pages. The successful candidate will be responsible for arranging product groupings while adhering to strict layout guidelines and making decisions about how and when to group products across pages.Key Responsibilities:<ul><li>Pull product collections from our database system utilizing pre-designed product and page templates.</li><li>Organize these product collections in a predetermined sequence, applying creative layout skills to position them effectively on the page, all while adhering to the established layout guidelines.</li></ul>Required Skills:<ul><li>Proficiency in Adobe InDesign, with expertise in using style sheets.</li><li>Basic knowledge of Adobe Photoshop and Illustrator is a plus but not required.</li><li>Strong attention to detail and the ability to ensure page layouts are visually appealing.</li><li>Excellent organizational skills to manage product groupings effectively.</li><li>Open to working night shifts.</li><li>Good communication skills.</li><li>Ability to work independently.</li><li>Minimum of 4 years of experience in a related field</li></ul>

Vserve Ebusiness Solution Private Limited