Company Overview

VPLAK is a rapidly growing online shopping destination in India, established in 2015. The company specializes in offering a vast array of electronic gadgets and accessories at competitive prices. With a dedicated team, efficient warehouse systems, and partnerships with leading courier services, VPLAK ensures a seamless shopping experience. Committed to 100% purchase protection, the company maintains direct relations with brands, eliminating the need for third-party sellers. VPLAK is headquartered in Gurgaon.

Job Overview

We are seeking a Junior Sales Operations professional to join our team at VPLAK's Gurgaon headquarters. This full-time position requires 1 to 3 years of relevant work experience. The ideal candidate will effectively manage sales operations and support the sales team in delivering excellent service to our customers. If you're driven and have a knack for sales and customer handling, we'd love to hear from you.

Qualifications and Skills

• Experience in sales operations, having the ability to streamline processes and improve efficiency in sales activities (Mandatory skill).
• Proven track record in convincing people effectively and influencing decision-making processes (Mandatory skill).
• Strong customer handling skills, ensuring exceptional service and handling inquiries effectively (Mandatory skill).
• Excellent sales skills with the ability to identify potential customers and develop lasting relationships.
• Solid negotiation skills required to close deals and contracts while maintaining positive relationships.
• Proficient in delivering customer service, addressing customer queries, and resolving issues promptly.
• Ability to work collaboratively within a team environment but also manage tasks independently.
• Strong communication skills, both written and verbal, allowing for clear and professional interaction with clients and colleagues.

Roles and Responsibilities

• Coordinate and support the sales team in executing effective sales operations that drive company growth.
• Utilize robust customer handling techniques to maintain high satisfaction levels and repeat business.
• Collaborate with the team to analyze sales data and develop strategic approaches to increase sales productivity.
• Develop efficient processes that enhance the customer experience, ensuring timely delivery and quality service.
• Facilitate direct communication with customers to address inquiries and resolve any issues swiftly.
• Assist in preparing sales reports and forecasts to inform business strategies and decision-making.
• Participate in team meetings and contribute to the development of innovative sales strategies.
• Engage with brand partners and suppliers to ensure the seamless execution of sales initiatives.