Bangalore Urban
Full-Time
Senior: 7 to 10 years
Posted on Sep 11 2023

Not Accepting Applications

About the Job

Skills

Communication
Presentation Skills
Team Management
Leadership
Analytical Skills
Microsoft Office

Company Overview


VOX Building products material pvt ltd is a leading company in the building products industry. With over 100-200 employees, Our headquarters is located in Bangalore, and we pride ourselves on delivering top-notch customer service to our clients.


Job Overview


We are seeking a highly motivated and experienced Customer Care Team Lead to join our team at VOX Building products material pvt ltd. As the Customer Care Team Lead, you will be responsible for supervising and managing a team of customer service representatives, ensuring exceptional customer service delivery, and driving customer satisfaction. This is a full-time position based in Bangalore Urban, Karnataka, India, with a salary range commensurate with experience.


Qualifications and Skills


  • 7-10 years of experience in customer service or related field
  • Proven track record of successfully leading a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and meet deadlines
  • Proficiency in CRM software and Microsoft Office
  • Ability to analyze data and generate reports
  • Customer-focused mindset and a passion for providing exceptional service
  • Bachelor's degree in a relevant field preferred


Roles and Responsibilities


  • Supervise and manage a team of customer service representatives
  • Set performance goals and provide ongoing coaching and feedback
  • Handle escalated customer complaints and inquiries
  • Maintain a strong understanding of company products and services
  • Monitor team performance metrics and implement improvement strategies
  • Collaborate with other departments to resolve customer issues
  • Ensure compliance with company policies and procedures
  • Identify training needs and conduct training sessions for team members
  • Stay up-to-date on industry trends and best practices in customer service.
  • WILLING TO JOIN IN A WEEK.





About the company

VOX Building products material pvt ltd HAL

Company Size

51-200 Employees

Headquarter

Bangalore