SHAPING YOUR CONFIDENCE Founded by Mrs. Vandana Luthra in 1989, is a leading Wellness &amp; Beauty services and products organization, serving customers across 310 locations in 143 cities spanning 12 countries in South Asia, South East Asia, the Gulf Cooperation Council Region and East Africa. In over 30 years of operation, the VLCC brand has grown to become synonymous with Wellness &amp; Beauty in Indian households and has among the largest scale and breadth of operations within the beauty and wellness services industry in India and other countries it operates in. Guided by our motto âTransforming Livesâ, we seek to spark self-transformation, spread happiness and imbibe every individual with wellness for life. Over the years, we have built a strategic integrated Wellness &amp; Beauty organization based on three pillars that consist of our core business segments: Wellness &amp; Beauty Services : We operate 191 Wellness Centers &amp; Beauty Clinics across 106 cities in India and 25 in 9 other countries. Services offered include wellness, weight-management, laser, aesthetic dermatology and regular beauty salon services. VLCC is the only player in its domain whose Wellness &amp; Weight Management programmes carry the âRecommended by Indian Medical Association (IMA)â stamp of approval. IMA is the national organisation of doctors of modern medicine, with a membership base of over 330,000 doctors Personal Care Products : We have leveraged our exclusive consumer database, and our insight into evolving beauty and wellness needs to build and grow a diversified product portfolio in-house, and market over 118 skin-care, hair-care and body-care products as well as nutraceuticals under the VLCC Natural Sciences, VLCC Slimmerâs, VLCC Shape Up and VLCC Wellscience, BelleWave and SkinMTX, brands which are sold through over 110,000 retail store in India and to salons, spas and aesthetic dermatology clinics globally. 

                                                                                                                                                                                                                                                                                                                       	  	 JOB TITLE: 	 	 JOB BAND: 	 	   	 	  	 	  	 	  	 	 Assistant  Head  of  the  Institute 	 (AHOI) 	 Operations 	 Head of the Institute 	  	 	  	 	 GRADE: 	 	  	 	 AREA/DEPARTMENT: 	 REPORTS TO: 	  	  	 Key Responsibilities  	 	 and profit targets 	 	   To manage and run the Institute as an independent profit centre and meet with sales revenue 	 	   To Plan and execute various Sales & Marketing activities for achieving Admission targets.  	   To promote the institute and its courses & ensure proper handling of walk-ins, counselling 	 	 prospective students and Converting enquiries to registrations 	 	   To recruit and hire requisite staff and induction. 	   To ensure proper handling of admission procedures and induct students and form batches. 	   To implement time tables/ teaching schedules and maintain staff & student discipline 	   To interact with suppliers & vendors. 	   To manage cash flows/receivables/payables. 	   To strategize & undertake revenue generating activities. 	   To get Corporate/ institutional business. 	   Tie-up with local Colleges, Schools, Tuition houses. 	   To tie up/coordinate all support functions. 	   To maintain files/records/databanks. 	   To know & study the general market, industry & competition. 	   To ensure high quality of education and ensure high satisfaction level from students 	 	       	 KEY ADMINISTRATIVE RESPONSIBILITIES:  	  	 	  	 	  	 	  	 	  	 	  	 	  	  	 	 Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to 	 also ensure that standards are driven while providing ownership value. 	 To oversee achievement of budgeted sales target every month & offer timely advice to team to 	 review strategies & generate sales more effectively. 	 Events: To review in consultation with Zonal head events/promotions planned, local ads to be 	 released  and  unique  packages  formulated  to  match  variety  of  budgets  in  order  to  create  & 	 drive awareness about VLCC as slimming, beauty & fitness brand. 	 To  support  any  other  marketing  activities  promoted  by  the  marketing  department  at  the 	 corporate. 	 To  monitor  the  effectiveness  of  yield/capacities  in  the  institute  and  systems  to  ensure 	 revenues are maximized and provide feedback. 	 To oversee duty roster & identify staff capable of carrying out multitasks for further training. 	 To ensure cleanliness, hygiene and maintenance of the Institute 	 	  	 Additional Responsibilities: 	 	  	 1. To ensure that the staff attrition does not overshoot of 2% per annum. 	 2.  In  addition  to  the  above  mentioned  duties  and  job  function,  to  carry  out  any  other  assignment 	 given occasionally by the Head Operations and Management. 	 	  	  	 	  	 	  	 	  	 	  	 	  	 	 

&nbsp;JOB TITLE:Head of the Institute (HOI)JOB BAND:&nbsp;AREA/DEPARTMENT:OperationsGRADE:&nbsp;REPORTS TO:Regional Head&nbsp;	&nbsp;Key Responsibilities Ø&nbsp;To manage and run the Institute as an independent profit centre and meet with sales revenue and profit targetsØ&nbsp;To Plan and execute various Sales &amp; Marketing activities for achieving Admission targets. Ø&nbsp;To promote the institute and its courses &amp; ensure proper handling of walk-ins, counselling prospective students and Converting enquiries to registrationsØ&nbsp;To recruit and hire requisite staff and induction.Ø&nbsp;To ensure proper handling of admission procedures and induct students and form batches.Ø&nbsp;To implement time tables/ teaching schedules and maintain staff &amp; student disciplineØ&nbsp;To interact with suppliers &amp; vendors.Ø&nbsp;To manage cash flows/receivables/payables.Ø&nbsp;To strategize &amp; undertake revenue generating activities.Ø&nbsp;To get Corporate/ institutional business.Ø&nbsp;Tie-up with local Colleges, Schools, Tuition houses.Ø&nbsp;To tie up/coordinate all support functions.Ø&nbsp;To maintain files/records/databanks.Ø&nbsp;To know &amp; study the general market, industry &amp; competition.Ø&nbsp;To ensure high quality of education and ensure high satisfaction level from students&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;KEY ADMINISTRATIVE RESPONSIBILITIES: &nbsp;·&nbsp;Sop’s:&nbsp;To ensure adherence &amp; compliance to standard operating procedures at all times and to also ensure that standards are driven while providing ownership value.·&nbsp;To oversee achievement of budgeted sales target every month &amp; offer timely advice to team to review strategies &amp; generate sales more effectively.·&nbsp;Events: To review in consultation with Zonal head events/promotions planned, local ads to be released and unique packages formulated to match variety of budgets in order to create &amp; drive awareness about VLCC as slimming, beauty &amp; fitness brand.·&nbsp;To support any other marketing activities promoted by the marketing department at the corporate.·&nbsp;To monitor the effectiveness of yield/capacities in the institute and systems to ensure revenues are maximized and provide feedback.·&nbsp;To oversee duty roster &amp; identify staff capable of carrying out multitasks for further training.·&nbsp;To ensure cleanliness, hygiene and maintenance of the Institute&nbsp;Additional Responsibilities:&nbsp;1. To ensure that the staff attrition does not overshoot of 2% per annum.2. In addition to the above mentioned duties and job function, to carry out any other assignment given occasionally by the Head Operations and Management.&nbsp;&nbsp;&nbsp;

Corporate/ Center                                                       		 	 	 	 	 JOB TITLE:	 	 Beauty Head	 	 JOB BAND:	 	 	 	 AREA/DEPARTMENT:	 	 Beauty/ Center	 	 GRADE:	 	 	 	 REPORTS TO:	 	 Center Head/ Cluster Head	 	 POSITIONS SUPERVISED:	 	 	Beauty Therapist/Hair stylist/Pedicurist/Dermatologist	 	 	 	 JOB SCOPE:	 	 Under the general guidance of the Center Head and in association with other experts and within the limits of established Company policies drives the sales of the Beauty Department, takes care of the relevant manpower to ensure productivity in the department, manages customer relationship, the value of VLCC brand and services, and ensures compliance of operational standards	 	 	Key Responsibilities: 	 	 	To be responsible for grooming, training, discipline and welfare of beauty staff (including self).	 	 	To be responsible for work allocation and manage weekly off days for beauty staff.	 	 	To ensure and be responsible for the maintenance of adequate stock pertaining to Beauty stationary, consumables, retail and linen. Consumables to be monitored on daily basis and correlated with session executions to ensure that the quantities of consumables being used are as per SOP. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head.	 	 	To study beauty cards of booked in clients for planning the appointments a day prior and accordingly give necessary instructions to therapists. To conduct / get conducted the First Skin Analysis, check the Beauty Cards regularly and make appropriate entries in the soft ware.	 	 	To ensure cleanliness of the beauty section, therapy rooms and men’s salon.	 	 	To check attendance of the Beauty staff and make necessary arrangements for any absenteeism.	 	 	To supervise and handle all beauty bookings. 	 	 	To ensure equal distribution of work by rotation to Beauty staff.	 	 	To ensure safe handling and maintenance of all electrical / electronic gadgets of beauty section.	 	 	To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.	 	 	To personally supervise maintenance of all Beauty machines.	 	 	To send all required information listed below to the corporate office as per findings,	 	 		No. of clients booked in the current month.	 	 		No. of completed packages in a month.	 	 		Beauty efficacy report.	 	 		Figure diagnosis sheet.	 	 		Beauty assessment formats.	 	 		No. of beauty regular walk–ins in the month.	 	 			Transfer of slimming packages into Beauty or vice versa.	 	 			List of VIP clients	 	 	To ensure that in zero session beauty parameter sheets are filled properly.	 	 	To be responsible for Beauty Efficacy Report.	 	 	This must be authenticated with client feedback / remarks, before and after photograph & validated by Center  	 	 	Head and Cluster Head & to be timely sent to Beauty department for incentive calculations.	 	 	To ensure regular follow up of clients.	 	 	To ensure execution of packages within validity.	 	 	To be responsible for achieving the sales & execution targets of Beauty Services.	 	 	To be responsible for improving sales of Beauty Packages and RBS / Cross-selling of Slimming Packages	 	 	To ensure consumption of products as per SOPs.	 	 	To be responsible for beauty stock maintenance at the center and to follow policy of FIFO for product consumption (first in first out) ( ALONG WITH ACCOUNTANT)	 	 	To ensure beauty cards are duly & correctly filled with emphasis on below mentioned details, 	 	 	Client signature & comments after each session.	 	 	Diet Counseling. 	 	 	Photograph before session and Maintenance photo and end of session photo	 	 	To constantly upgrade oneself and multitask so as to achieve the progression level as per the multitasking / up gradation planner	 	 		 	 		 	 		 	 	Additional Responsibilities:	 	 	To conduct formal presentations of products and services, attend promotional markets and organize product displays	 	 	To generate desired records from beauty Cards / Software from time to time	 	 	To perform outdoor duties from time to time	 	 	To perform any other job assigned by the Corporate from time to time.	 	 		 	 KNOWLEDGE, SKILLS AND ABILITIES: 	 	 Well groomed, good communication skills, superior customer handling skills, analytical skills, good organizational & team skills, well versed with all the programmes of VLCC. Be able to manage people and their rosters. , flair for sales & persuasiveness	 	 	 	 DESIRED QUALIFICATIONS:	 	 Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair and skin	 	 	 	 DESIRED EXPERIENCE:	 	 	 	 Min of  4  - 7 years of experience in related field	 	 SPECIAL REQUIREMENTS:	 	 	 	 	 	 	 	 Willing to work in shifts, accept additional responsibilities, comfortable with transfers

Company Overview VLCC Institute, founded by Mrs. Vandana Luthra in 1989, is a leading Wellness &amp; Beauty services and products organization. With over 30 years of operation, VLCC has become synonymous with Wellness &amp; Beauty in Indian households and has a wide network of Wellness Centers &amp; Beauty Clinics across India and other countries it operates in. Guided by our motto 'Transforming Lives', we aim to spark self-transformation, spread happiness, and imbibe wellness in every individual's life. Job Overview We are seeking a highly motivated and experienced Centre Head to join our team at VLCC Institute. As a Centre Head, you will be responsible for leading and managing the overall operations of our centre in Surat, Gujarat, India. You will oversee the delivery of high-quality wellness and beauty services to our customers, ensuring their satisfaction and loyalty. The ideal candidate should have a minimum of 4 to 6 years of experience in a similar role and possess strong leadership and organizational skills. This is a full-time position offering a competitive salary and the opportunity to work in a dynamic and rapidly growing organization. Qualifications and Skills <ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 4 to 6 years of experience in a similar role, preferably in the wellness or beauty industry</li><li>Strong leadership and management skills</li><li>Excellent communication and interpersonal skills</li><li>Proven track record of achieving sales targets and driving business growth</li><li>Ability to make data-driven decisions and solve problems effectively</li><li>Good knowledge of wellness and beauty services</li><li>Proficiency in using MS Office applications</li><li>Ability to work in a fast-paced and dynamic environment</li><li>Passion for delivering exceptional customer service</li></ul> Roles and Responsibilities <ul><li>Lead and manage the overall operations of the centre, ensuring smooth day-to-day functioning</li><li>Supervise and train the staff to deliver high-quality wellness and beauty services</li><li>Develop and implement strategies to achieve sales targets and increase revenue</li><li>Build and maintain strong relationships with customers to ensure their satisfaction and loyalty</li><li>Monitor and analyze market trends, competitors, and customer feedback to identify areas of improvement</li><li>Ensure compliance with company policies, procedures, and quality standards</li><li>Manage inventory and ensure availability of products and supplies</li><li>Track and report key performance metrics to the management</li><li>Conduct regular staff meetings and performance appraisals</li><li>Stay updated with industry developments and recommend innovative ideas to enhance the centre's offerings</li></ul>

Vlcc Institute