We are seeking a visionary experienced Sliming Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.

Department: Slimming & Wellness

Reporting To: Centre Head / Area Head Technical

Positions Supervised

Centre Slimming team including Slimming Incharge, Dieticians, In-house Doctor, Slimming Therapist, Physiotherapists.

Experience & Education

PhD / MSc. in Nutrition & Dietetics with a minimum of 4-5 years of experience in a similar field.

Job Responsibilities

Technical & Operational Excellence

1. Ensure safe handling & maintenance of all equipment of the Slimming section.

2. Monitor & review progress of clients after each slimming session.

3. Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance).

4. Ensure slimming cards are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers.

5. Monitor & ensure the consumption of products as per SOPs (while ensuring zero pilferages).

5. Maintain Slimming staff individual productivity as per company standards.

6. Ensure cleanliness of the Slimming section, therapy rooms, & Nursing station.

7. Supervise maintenance of all Slimming appliances (& inform CH/Corporate about machines requiring repair).

8. Ensure Slimming stock Ordering at the Centre & Physical verification of stock as per defined guidelines. Follow policy of FIFO for product consumption.

Sales Excellence

1. Achieve the sales & execution targets of Slimming Services (including targets for self).

2. Improve sales of slimming packages through up-selling, while cross-selling of beauty packages.

3. Plan & execute sales events in coordination with Corporate.

Customer Excellence

1. Drive customer excellence by ensuring high standards of service by the Slimming team.

2. Ensure regular follow-up of clients & execution of packages within validity.

3. Address client concerns proactively & ensure client satisfaction.

4. Implement corporate policies & SOPs, conducting audits & reviews for compliance.

5. Liaise with the Corporate Office for updates, technical inputs, & stock availability.

6. Send required information to Corporate Office including the number of clients booked, completed packages, & other reports.

Leadership & Team Management

1. Conduct recruitment, induction, & orientation of new Slimming staff as per SOPs.

2. Lead & develop the Slimming team to enhance performance, service delivery, & service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets).

3. Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.

4. Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff.

5. Responsible for grooming, training, discipline, & welfare of Slimming staff.

Outcomes & Accountabilities

1. Achieve monthly, quarterly, yearly financial targets (Sales & Profit Margins) for the Slimming department.

2. Maintain Slimming NPS above 90%.

3. Ensure operational efficiency & adherence to SOPs.

4. Lead & develop the Slimming team to enhance performance, service delivery & service efficacy.

5. Regular reviews & audits – Client progress records, Technical assessments of Slimming team, Machine maintenance, Customer feedbacks.

6. Discipline in ensuring daily input parameters – Strategy of Trials (SOT), Strategy of Consults (SOC) Dietician & Physio consultations, Rekindle, FF2C, Inhouse events and executions.