Job Score Card – Hairdresser

Section

Details

Mission Statement

To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCC’s standards and creating superior customer satisfaction.

Outcomes and Accountabilities

1.       Plan and execute hair style using specialized techniques such as cutting, colouring, straightening, perming etc, to create fresh new / dramatic / conventional or trendy look for the client as per client need and understanding.

2.       Provide Client Consultation advice on hair care, and promotion of appropriate hair, beauty packages and products.

3.       Provide Client Referrals by identifying skin/hair issues and referring clients to appropriate experts.

4.       Under the supervision of the Beauty Head, plan and execute events at the centre by developing and implementing appropriate strategies - Selecting, segmenting and targeting markets & promoting products & services to niche clients.

5.       Hygiene and Equipment Maintenance by ensuring tools & equipment are sterilized and well-maintained.

Competencies

1.To discuss and understand clients’ requirement before performing the service.

2. To give advice on the desired look after assessing the time and effort a client is willing to invest to maintain a specific look. Should be able to provide shampooing, conditioning, hair spa and chemical based services to clients.

3. To guide the client adequately on how to manage and maintain the new look after styling of hair.

4. To execute detailed hairstyles for special occasions such as engagement, marriage, stage event etc.

5. Sales Acumen to soft sell beauty, hair packages and retail products.

6. Attention to Detail, to maintain high standards of hygiene & personal appearance.

7. Organizational Skills allowing efficient management of appointments & service records.

8. To be able to upsell in hair department and cross sell to beauty, dermat and slimming as well.

9. To make a constant effort to update one’s knowledge on products and services being offered by company and competitors in order to handle sales objections with regard to pricing and packaging.

Cultural Fit

Alignment with VLCC’s commitment to customer satisfaction, quality service, business growth, and continuous improvement.

1.       To be responsible to pass on any lost and found items immediately to the Centre Head

Job Responsibilities

Perform Hair services and treatments

1.       Adhere to & execute procedures defined as per SOP. Provide shampooing and conditioning services to client.

2.       Provide services such as haircut, haircolour, hair spa, bleaching, conditioning, permanent waving, straightening and tinting. Smoothening, rebonding, straightening, extensions, and patches.

3.       Shave and trim beards, eyebrow, and moustaches for male clients.

4.       Execute detailed hairstyles for special occasions such as engagement, marriage, stage event etc.

Client Consultation and Sales

1.       Provide haircare, hair styling and latest fashion trends advice to the client while soft hair care services and packages.

2.       To be able to recommend client to beauty expert for hair and scalp problems.

3.       Prepare and maintain all necessary reports / paperwork and documentation on a regular basis.

4.       To be able to recommend VLCC Personal Care products for regular use.

Hygiene and Maintenance

5.       Sterilize and maintain equipment, organize raw ingredients, and handle beauty tools responsibly.

6.       Dry and style hair using brushes, combs, rollers, and other equipment.

7.       To regularly disinfect combs and rollers after every session

8.       In co-ordination with other Hair Stylists, to handle instruments / equipment carefully and judiciously.

9.       To be responsible for hair section hygiene and cleanliness

Client Referrals

1.       Recognize and refer clients with skin/hair issues to the appropriate experts.

Administrative Tasks

1.       Schedule appointments, maintain service records, and generate required reports.

Continuous Improvement

1.       Attend staff and training meetings, upgrade skills, and multitask as needed.

Reporting Structure

Reports to Beauty Head/ Ast. Beauty Head

Positions Supervised

Nil.

Compensation and Benefits

Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.

Experience and Education

At least 4-6 years’ Hands-on-experience, Apprenticeship Training, Diploma in Hairdressing. Willing to work in shifts, accept additional responsibilities, and be comfortable with transfers.