Roles and Responsibilities • To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines. • Coordination and support to field team to ensure timely resolution of cases. • He/she would be responsible for collection of overdue accounts of customer is all buckets and for various products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies) • Maintaining detailed feedback file in required format, maintain trails on the collection portal • Should be able to resolve customer queries and escalate as when required (as per specified grid) • Collect customer payments in accordance with payment due dates • Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate payments. • Make outbound calls in a professional manner and improving customer relations. Desired Candidate Profile - • Graduate or under graduate from a reputable university • Ability to work to deadlines • Good negotiating skills • DRA certified - Mandatory • Highly numerate • Ability to multitask • Computer skills • Good Communication Skill