Job Title: Quality Analyst – Voice Process (Female Only)

📍 Location: Sector 63, Noida

🕘 Shift: Fixed Day – 9:00 AM to 6:00 PM

📅 Experience: Minimum 2 Years in BPO Voice (QA Role)

🎓 Qualification: Must be a Graduate

🚨 Immediate Joiner Required

Key Responsibilities:

•Monitor calls to ensure adherence to quality standards

•Share audit reports and performance feedback

•Conduct RCA and recommend improvements

•Collaborate with operations and training teams

•Ensure compliance with client and internal quality guidelines

•Drive process improvement and coach agents

Candidate Profile:

Female candidates only

Min. 2 years' QA experience in voice BPO/KPO

Strong communication & analytical skills

Familiar with quality tools & call audit parameters

Proficient in MS Excel & reporting

Must be a graduate