
Junior Executive - Customer Support

Junior Executive - Customer Support
238
Applications
Coimbatore
Full-Time
Fresher: Less than 1 year
Posted on May 09 2025
Not Accepting Applications
About the Job
Skills
Problem Solving
Customer Service
Microsoft Excel
CRM Software
Time Management
Product Knowledge
Job Overview
Vilvah Store Private Limited is seeking a highly motivated and detail-oriented individual to join our team as Junior Executive - Customer Support. As a Junior Executive - Customer Support, you will handle customer queries accurately via phone, email or chat on time.
Only Female Candidates can apply.
Selected candidates will be placed in Coimbatore Office.
There is no Work From Home opportunity. It is a Full-time Work from Office opportunity.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identifying customer needs and helping customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements:
- Bachelor's degree in any discipline (Final year students and 2023/2024 graduates eligible).
- Freshers are welcome to apply.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge in MS Excel
- Basic understanding of CRM tools and customer support workflows.
- Ability to multitask and stay organized in a fast-paced environment.
- Patience and professionalism in handling challenging customer interactions.
- Willingness to learn and adapt quickly to new processes.
About the company
Vilvah is a fast-growing D2C skincare and haircare brand based in Coimbatore, creating high-performance, natural products using ethically sourced, farm-fresh ingredients. Committed to clean beauty, sustainability, and cruelty-free practices, our formulations are free from harmful chemicals and synthetics. Powered by solar energy and packaged with eco-conscious materials, Vilvah blends science and ...Show More
Vilvah is a fast-growing D2C skincare and haircare brand based in Coimbatore, creating high-performance, natural products using ethically sourced, farm-fresh ingredients. Committed to clean beauty, sustainability, and cruelty-free practices, our formulations are free from harmful chemicals and synthetics. Powered by solar energy and packaged with eco-conscious materials, Vilvah blends science and nature to deliver safe, effective skincare solutions. We’re building more than a brand - we’re growing a purpose-driven team that values innovation, transparency, and impact. If you’re passionate about clean beauty and want to be part of a company that’s redefining wellness, Vilvah is the place for you. ...Show Less
Industry
Beauty & Skincare Product...
Company Size
51-200 Employees
Headquarter
coimbatore
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