Company Overview

GOVIAFLY Cargo and Logistics Private Limited is a dynamic organization in the Transportation, Logistics, Supply Chain, and Storage industry. With headquarters in Bangalore, our team is committed to delivering exceptional service and innovative solutions. We are dedicated to fostering a collaborative environment where our employees can grow and contribute to our success.

Job Overview

The Market Research and Customer Support role is designed for freshers eager to embark on their careers. Based in Bangalore Urban, the position offers a full-time, internship opportunity with immediate joining. Candidates are expected to execute market research tasks and provide exemplary customer support services to ensure customer satisfaction and deliver strategic insights.

Qualifications and Skills

• Basic understanding of market research methodologies and the ability to collect and analyze data effectively.
• Proficiency in Microsoft Excel to handle data, perform calculations, and create reports efficiently.
• Excellent communication skills in English, Kannada, and Hindi to interact effectively with diverse customers.
• Strong problem-solving abilities to address customer queries and resolve issues promptly and courteously.
• Good organizational skills to manage multiple tasks and prioritize workload in a fast-paced environment.
• Eager to learn and adaptive to new technologies and methods related to market research and customer support.
• Must have skill to handle customer interactions via chat platforms and ensure satisfaction with strategic feedback.
• Ability to work independently and collaboratively within a team setting to meet business objectives successfully.

Roles and Responsibilities

• Conduct market research to gather data on customer preferences and trends to support strategic planning.
• Analyze research data and provide insights to improve product offerings and customer services.
• Assist customers by addressing their inquiries, resolving concerns, and ensuring a positive experience.
• Collaborate with internal teams to relay customer feedback and drive product and service improvement.
• Maintain accurate records of customer interactions and research data for future reference and analysis.
• Contribute to the development and implementation of customer support policies and procedures.
• Participate in regular training to enhance product knowledge and stay updated with industry trends.
• Work efficiently in a dynamic environment, maintaining a high level of professionalism and commitment.

contact at 8861799599