About Company

Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow, India. The company designs, develops, customizes, and implements innovative software solutions to streamline complex business processes or replace high-maintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.

Position: Sales & IT Support

Experience: 2+ years

Location: Pune (First 6 months - Work From Home)

Job Type: Full-time

Job Description:

- Responsible for serving as the primary liaison between the client and the system or application.

- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.

- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.

Required skills:

- Proficiency in Financial Applications and Service Desk Voice Support

- Excellent English communication

- Educational Qualification: MCA/B-Tech/B.Com/MBA-Finanace/M.com

Roles & Responsibilities:

- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.

- Managing service desk operations and ensuring high system performance while effectively communicating with clients.

- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.

- Collaborating with cross-functional teams to ensure timely issue resolution.

Professional & Technical Skills:

- Required Skills: Service Desk Voice Support, Service Desk Management

- Solid understanding of IT operations and support processes.

- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.

- Ability to work effectively in a team environment.