Job Overview

We are seeking a dedicated Customer Service Representative to join our team in Vijayawada. This full-time position is ideal for freshers who want to jumpstart their career in customer service. Candidates with up to 1 year of work experience are welcome to apply. As a Customer Service Representative, you will be the frontline in delivering excellent service and support to our valued customers.

Qualifications and Skills

• Proficiency in CRM software (Mandatory skill) is essential for efficiently managing customer interactions and maintaining detailed records.
• Excellent communication skills (Mandatory skill) are crucial for effectively conveying information and resolving issues with customers.
• Time management skills (Mandatory skill) are required to prioritize tasks and handle multiple customer inquiries in a timely manner.
• Possess strong problem-solving skills to identify issues and provide effective solutions for customers.
• Empathy is necessary to understand customer concerns and respond in a supportive manner, building strong customer relationships.
• Ability in conflict resolution to calmly address and resolve customer complaints or disputes.
• Multitasking capability to manage simultaneous inquiries across various channels without compromising on quality.
• Experience in live chat support to provide real-time assistance and enhance customer satisfaction.

Roles and Responsibilities

• Respond promptly to customer inquiries over phone, email, and chat, ensuring a positive service experience.
• Utilize CRM software to document interactions, ensuring up-to-date customer records and detailed service reports.
• Resolve customer issues efficiently by identifying problems and implementing appropriate solutions.
• Collaborate with internal teams to address customer service bottlenecks and enhance service delivery.
• Maintain high levels of customer satisfaction through proactive engagement and follow-up activities.
• Continuously update knowledge of company products and services to provide accurate information to customers.
• Identify opportunities to improve processes and contribute suggestions for service enhancements.
• Assist in training new team members, providing guidance and support to uphold service standards.