VCosmos extends Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client's dynamic growth plans, keeping highest benchmarks of agility, performance, and ...


job description:- Job Function&nbsp;Operations Experience 6 months Exp or Fresher Job Type &nbsp;Full Time Position Title : Customer Success Associate Industry: CRM/Call Centers/BPO/ITES Location Gurgaon, India Salary&nbsp;As per Industry standards Education Graduates &nbsp;Working days&nbsp;6 days Shiftt 9hrs PURPOSE OF POSITION Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers. PRIMARY DUTIES AND RESPONSIBILITIES ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understanding of Inbound Call Handling.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and assess customers’ needs to achieve satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build sustainable relationships and trust with customer accounts through open and interactive communication·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide accurate, valid and complete information by using the right methods/tools·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep records of customer interactions, process customer accounts and file documents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow communication procedures, guidelines and policies Eligibility-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Average English Communication.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Candidate should be within 20 Kms from Office Location/Even if relocated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Immediate Joiners only.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Graduate/Undergraduate both will work. (Pursuing Not Allowed)

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Customer Associate