Qualifications and Skills

• Bachelor's degree in business, marketing, or a related field
• 4 to 6 years of experience in customer relationship management or a similar role
• Proven track record of building and maintaining successful client relationships
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and effectively manage time
• Proficiency in CRM software and Microsoft Office Suite
• Knowledge of background verification services is a plus

Roles and Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and providing exceptional customer service
• Serve as the point of contact for clients, answering inquiries and resolving issues in a timely manner
• Collaborate with internal teams to ensure client satisfaction and identify opportunities for improvement
• Proactively identify and upsell additional services to existing clients, maximizing account growth
• Monitor client accounts, handling renewals and contract negotiations
• Prepare reports and provide regular updates to clients on the status of their projects
• Stay up-to-date with industry trends and best practices to provide valuable insights to clients
• Assist with onboarding new clients by providing training and support as needed